Infosys BPO – leadership made a major mistake by ignoring client feedback. instead they plowed forward and created a toxic environment that led to massive amounts of attrition. Then they created a negative work environment for the employees who did stay and blamed poor performance as to why the client was unhappy | Comparably

Infosys BPO – leadership made a major mistake by ignoring client feedback. instead they plowed forward and created a toxic environment that led to massive amounts of attrition. Then they created a negative work environment for the employees who did stay and blamed poor performance as to why the client was unhappy

Infosys BPO, the business process outsourcing subsidiary of Infosys. leggi di più
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PARTECIPANTI
22
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207

leadership made a major mistake by ignoring client feedback. instead they plowed forward and created a toxic environment that led to massive amounts of attrition. Then they created a negative work environment for the employees who did stay and blamed poor performance as to why the client was unhappy

Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?

pay me wages on par with the industry.

Di cosa hanno bisogno i tuoi colleghi migliorare e come si potrebbe lavorare meglio insieme?

listen to the client instead of pushing your agenda for personal gain

Che cosa si deve cambiare affinché la cultura aziendale migliore?

hire leaders who understand the local markets in which INfosys wants to hire within

Che cosa deve fare il gruppo dirigente per migliorare?

be honest, be compassionate and recognize that employees are humans that deserve respect, and time with their families. Practices in the office that work in one country typically do not work in USA. Infosys is an international company, but struggles to be a global one.

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