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Princess Cruises società ha sostenuto
One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. leggi di più
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Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.
Che cosa sta andando male e come può essere migliorato?
Not enough support, left on hold for up to 30 mins.
Cosa ti piace di più del team di leadership?
Overall, the leadership team is good. They sometimes seem a little unprepared for unexpected issues, such as VPN issues and personnel problems.
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
The entry level position is extremely intense and complicated. They expect you to perform without enough training or pay. In most other areas, the company is good.
Che cosa si deve cambiare affinché la cultura aziendale migliore?
There needs to be more support personnel to handle issues. We tend to wait for a long time on the phones while keeping clients waiting. It feels like pressure from both sides.
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