Our mission is simple: create customer experiences that lead to better relationships. leggi di più
they need to stop taking advantage of their lower staff (L2s and L1s) and changing requirements on an almost weekly basis.
Di cosa hanno bisogno i tuoi colleghi migliorare e come si potrebbe lavorare meglio insieme?
The training department should just hire warm bodies but look for people who can understand and follow directions and have some knowledge about tech.
Che cosa sta andando male e come può essere migliorato?
The company needs to understand that people on the phone deal with getting screamed at, cussed at, and belittled by most customers on the phone.
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
The company severely underpays their L2s for the requirements that they have for them. Not only are these people responsible for managing the team and guiding all the team members on their calls, but the most they can make is 14.00 an hour and that is if you can talk your supervisor into a raise.
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