
Occasionally very nice and appreciative people will come in
It was a fast process
They make the store work despite not getting any of the tools to do so from corporate.
Communicating goals and listening to employee concerns. Mgmt would rather fire a tenured employee and hire a high schooler than to give a raise
For years people at GC would discount things for any old reason, so now most tenured customers always expect discounts, GC let their culture cheapen the entire experience of buying and owning an instrument.
Get rid of the progressive % for sales commision and go with a flat rate. SPH only encourages people to go part time and to be at work as little as possible so they don't get screwed over by bad days and excess hours.