Guitar Center Sales Manager Employee Reviews
Briefly describe your overall experience at your company
Laid back, but we are underpaid and corporate doesn't seem to know what the stores need
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What do you like best about the leadership team?
Decent company No issues yet love my job
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Waaaaaaaay better than any sales, retail, or telemarketing job I've ever had, and I've worked at many many different places. I'm one of GCs top sales reps.
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I admire the leaders who come in and join us doing work. They lead by example.
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My store manager is great and our DM is also wonderful but corporate is just that. Very corporate. They’re out of tou
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encouraging attitudes from my supervisor and my team.
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What does the leadership team need to get better at?
Better pay. Better training. Better staff.
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At the store level everything is great! 10/10 but at the corporate office it seems like none have them haven even walked into a store
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Staffing and the providing of mandatory uniforms
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Caring for their employees safety and well being, the ones who keep the machine moving
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What is the best part about your compensation package?
21 different benefits available for enrollment
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before I never had health insurance
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Employee discounts are unbeatable, and managers have your back on everything
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Commission pay almost helps me pay my rent.
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We are paid a little bit above the minimum wage, plus commission!
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Why do you feel undervalued and what would make you feel better about your compensation?
More free products to learn would be nice
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Corporate doesn’t NOT under ANY circumstances care about the people (store employee) that keep the franchise a float
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What are some of the best things about your team?
We are able to do what's needed to help customers a lot more than in other companies. Way better because managers have your back with GC needs to do something to make things right
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They’re very good at their job
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Friendly and always on top
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We funny and we cute
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really engaging. asking for feedback. always helpful with new upgrades
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What do your coworkers need to improve and how could you work together better?
Hire people that actually know product and aren't just "sales"
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Sales staff is basically kids or retirees. Hard to hire anyone with any real talent when you pay peanuts. The training is terrible mostly computer based and it’s content is insultingly juvenile. If we focused on creating professional sales people we would
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We work together fine. Obviously you have a few bad eggs but it’s normally s very easy and fun place
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What is most positive about the culture and environment at your company?
The people in the stores and the customers.
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Surrounded by musicians who are super chill and friendly. Could not get any better
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Everyone gets along great with one another
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my boss is amazing and we have so much fun at work
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my supervisor is very helpful! offering tips and support
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What needs to change to make the company culture better?
The company needs better leadership and what's important and what isn't needs to be reevaluated.
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The office needs to treat the field with respect. Furthermore the leadership needs to change. Literally everything in the company is managed through negative reinforcement. There is a culture of call out. The people at the office protect themselves by blaming the store fire their poor decisions.
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What did you like most about the interview process?
I got the job that week
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very laid back and no stress
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It used to be very cool
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I liked the interviewer staff very nice
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Simple, comprehensive, and a good assessment of work-related skills to ensure I'm the right fit for GC
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What would you improve about your company's interview process?
Get rid of the casting couch
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The onboarding process is terrible. We don’t get a lot of applicants. Mostly because it is know that we don’t pay very much money. We are not a destination employee. We hire kids and retirees. People with families and bills can’t live in on the money we pay unless you are
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What makes you most happy at work?
My fellow employees at my job
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What makes me most happy is getting to interact with the customers and seeing their face when they find
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The fact we can generally solve almost all customer issues. Sometimes customers may want us to do something that GC isn't willing to do or isn't legally capable of doing. But we still do a lot more than most companies to make things right in the end.
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helping customers especially at start of school season
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reaching out the the customers and learning about them and there passions.
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What's going wrong and how can it be improved?
Close the store back down until proper safety measures can be practiced
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Leadership needs to be changed. We need a fresh prospective that listens to the stores. We understand that we need to make money but there are a lot ways to do that. With these guys in place we are wasting time and market share.
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The office views the company from the wrong direction. They need to start with what is best for the customers, then what is best for the sales people, then what is best for the store leadership and go out from there. Instead they force their corporate agenda on everyone in the stores.
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Pay the people that keep the franchise in business like they matter so GC does not have a average turn around of 1 week to 2 months. VERY rarely does anybody last longer
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