Micromanagement is all I can say.
Dedicated, Eager to learn, Efficient.
Easy communication with my team.
Stop the micromanagement, trust your employee's to do their job.
Easy IT questions, however I would recommend gearing questions for high-level IT teams as being less customer-service centric.
I would feel more valued if I was paid closer to market value for my experience and qualifications I bring to both the team and the end-client.