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Princess Cruises Empresa reivindicada
One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. consulte Mais informação
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Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.
O que está ruim e como pode melhorar?
Not enough support, left on hold for up to 30 mins.
O que você mais gosta nos lideres?
Overall, the leadership team is good. They sometimes seem a little unprepared for unexpected issues, such as VPN issues and personnel problems.
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
The entry level position is extremely intense and complicated. They expect you to perform without enough training or pay. In most other areas, the company is good.
O que precisa melhor na cultura da empresa?
There needs to be more support personnel to handle issues. We tend to wait for a long time on the phones while keeping clients waiting. It feels like pressure from both sides.
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