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they need to stop taking advantage of their lower staff (L2s and L1s) and changing requirements on an almost weekly basis.
No que os seus colegas poderiam melhorar e o que faria vocês trabalharem mais unidos?
The training department should just hire warm bodies but look for people who can understand and follow directions and have some knowledge about tech.
O que está ruim e como pode melhorar?
The company needs to understand that people on the phone deal with getting screamed at, cussed at, and belittled by most customers on the phone.
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
The company severely underpays their L2s for the requirements that they have for them. Not only are these people responsible for managing the team and guiding all the team members on their calls, but the most they can make is 14.00 an hour and that is if you can talk your supervisor into a raise.
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