
Retrain all managers, have fewer reports for them to complete. Let the managers actually manage staff so things do not escalate. Too many manager meetings and no one with authority is available.
I'd keep more seasoned associates, let them have autonomy to do the right thing while using prudent decision making. Not all clients are the same. Exceptions can be made.
Get rid of micromanaging, let associates think outside of the box without a several people buy off. Let us use our logic.
I’d keep seasoned associates. I’d ensure there was autonomy to make decisions without having to talk to multiple people.
Solve the employee turnover problem, our best talent is leaving
Stop micro managing. Stop talking behind others backs
need some go up levels evaluations
Re-train ALL leaders
Culture is awesome
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