
As a virtual agent, I rarely interact 1:1 with other agents.
They need to get better at educating themselves and actually finding solutions, instead of simply demanding results.
I'm a contract agent that is only paid (underpaid) when working for the client. I do not get paid for the many wks of initial training, monthly refreshment courses & tests that take hrs to complete, the 45-min/wk virtual huddles, a slew of emails reporting metrics with confusing/contradicting info.