Arise Virtual Solutions Employee Reviews
Out of 180 Arise Virtual Solutions employee reviews, 56% were positive. The remaining 44% were constructive reviews with the goal of helping Arise Virtual Solutions improve their work culture. The Customer Support team, with 73% positive reviews, reports the best experience at Arise Virtual Solutions compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They are real and genuine. I have gotten to know some of them better than others, but they all have the overall health of the company as a priority.
They are dependable, motivated, high driven
Review from Customer Support Dept
getting the one on one and direct response
The understanding that we all have to balance out oir personal life
Because you can show someone how a business should look make a happy team.
What does the leadership team need to get better at?
They shouldnt try to manage the independent contractors as much as they do
First would be to pay people then to stop the lies they tell all the time and finally stop making up rules and stealing their employees money from classes they pay for and then get dropped for no valid reason oh and never responding which is only way to get around legal contracts with us
Review from Customer Support Dept
Solving problems with agents who service their platform
Better connection, understanding, and compassion towards its employees/agents
EVERYTHING. Nothing is done correctly if done at all.
What is the best part about your compensation package?
They are just bonuses that the client gives from time to time.
Review from Customer Support Dept
it's available to the arise team
Its a work from home job and you are your own IBO so you dont get benefits but thats what comes with the job.
Review from Customer Support Dept
You can make as much as you need because you manage your own schedule.
Review from Customer Support Dept
The company only provides an hourly pay and/or commission. However, I am satisfied with being able to work from the comfort of home or anywhere with internet and a landline.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Higher compensation paid to contractors
Seasonal work low pay and no benefits. Misclassified as 1099
Better hourly wages and better investigation when it comes to reviews
one they pay not even close to minimum wage and then on top of that if they pay you at all which most of time they have some excuse for why its wrong and when it will be fixed which takes months but if they pay you they then charge you a fee to work using their platform after paying for classes
Review from Customer Support Dept
I was never compensated, not paid for my training time, not reimbursed for my fuel, and worst if all not reimbursed for money that i had deposited in my checking acct prior to Arise!!!!!
What are some of the best things about your team?
My team is amazing! We are all looking out for each other!
We have huddles and study rooms
Review from Customer Support Dept
Weekly meetings help to enhance sensitivity to improving skills and meeting the needs of the customer in an efficient and effective manner.
Review from Customer Support Dept
Working together to help each other out
Great people and culture. Highly passionate and motivated. Company trajectory and business model allows for individual growth and development.
What do your coworkers need to improve and how could you work together better?
Never would i teccomend arise to anyone
They really need to work on their communication skills.
Review from Customer Support Dept
If the co-workers such as the QA PFs actually supported the CSPs in their group
We do not work with co-workers
As a virtual agent, I rarely interact 1:1 with other agents.
What is most positive about the culture and environment at your company?
They try to be positive during all hands meeting but you can tell it is not geniune.
Can not think of a lot of positive
had a great trainer and some good tech support and group chat help
Get to be in my own space move about when i want to.
Review from Customer Support Dept
Clients i work for are nice
What needs to change to make the company culture better?
always hounding you. rarely priased.
Pay out needs to be on time. Communication needs to be stronger. Contracts Compliance needs to be held accountable for lack of communication.
Review from Customer Support Dept
Need better tier 2 and qualify personnel
Leadership and preferably accounting. No one should have to wait over a month to receive what's do to them
A reality check about post covid world and competition and change on leadership.
What did you like most about the interview process?
My interview process was unorthodox, so I don't have a good grasp on the "norm."
they walked me through every step
Review from Customer Support Dept
You got hired as soon as you started training but training is unpaid and takes 6 hrs a day five days a week
The sign up was the most easiest. The instructors can use a class to teach them empathy. You can't teach empathy if you don't know how to use the words properly.
Review from Customer Support Dept
I could do it from home.
What would you improve about your company's interview process?
many agents signing up for clients are not qualified
Make the classes we pay for about what we will actually b doing!! Not the history on the company! Give us the tools to b successful
all the staff should go
What makes you most happy at work?
I love the interaction with my coworkers.
The ease of use to the systems and helping people
Review from Customer Support Dept
Working from home without being in office
Knowing I am valued by Managers. They identify themselves and respect my input. Helping customers accomplish their needs when contacting the platform I service. Being able to ask a question.
Review from Customer Support Dept
I am most happy when I am able to help the customer achieve their goal or help to enhance their experience using QuickBooks.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Stop misclassifying 1099 contractors and raise the wages.
even being independent contractors we deserve respect and not to be treated with such unethical moral work experiences and the fact that no one is any position has an actual valid phone number to call for anything should tell you something
Review from Customer Support Dept
Communication, pay, and support are what's wrong. It all needs to b evaluated and addressed!!
They can improve the company by taking care of those that work for them. Taking away their ability to work and then not even trying to help is a terrible way to treat the workers.
Better leadership is needed. Real leadership is needed.
What do you like best about your company?
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What would you most like to see improved at your company?
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