Arise Virtual Solutions Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They are dependable, motivated, high driven
Review from Customer Support Dept
Arise is a loyal helpful company that cares about customer service and making sure you are providing the best customer experience!
Review from Customer Support Dept
You can work from home and you can set your own schedule.
Review from Customer Support Dept
They are knowledgeable and driven to attract more employees.
Review from Customer Support Dept
They help you do better & push you to meet client requirements.
Review from Customer Support Dept
What does the leadership team need to get better at?
First would be to pay people then to stop the lies they tell all the time and finally stop making up rules and stealing their employees money from classes they pay for and then get dropped for no valid reason oh and never responding which is only way to get around legal contracts with us
Review from Customer Support Dept
Communication skills. You have to wait almost a week for a response. Causing the situation to get worse. Then instead of being held accountable. The blame falls on the person reaching out to them.
Review from Customer Support Dept
response time, receptiveness, payment, helpfulness
Review from Customer Support Dept
The team needs to learn how to communicate their needs better to employees. No one seems to know what really needs to be done!
Review from Customer Support Dept
The leadership team needs to be more organized
Review from Customer Support Dept
What is the best part about your compensation package?
They are just bonuses that the client gives from time to time.
Review from Customer Support Dept
Its a work from home job and you are your own IBO so you dont get benefits but thats what comes with the job.
Review from Customer Support Dept
You can make as much as you need because you manage your own schedule.
Review from Customer Support Dept
The company only provides an hourly pay and/or commission. However, I am satisfied with being able to work from the comfort of home or anywhere with internet and a landline.
Review from Customer Support Dept
The 401k plan is the most awesome part of the package
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
one they pay not even close to minimum wage and then on top of that if they pay you at all which most of time they have some excuse for why its wrong and when it will be fixed which takes months but if they pay you they then charge you a fee to work using their platform after paying for classes
Review from Customer Support Dept
I want to get paid. I feel like you guys are just getting labor out of me and not wanting to pay me or answer any questions. When you hire IBO's make sure they are always accessable. It's not easy being a new person having to go to a new IBO. Answers given by IBO always turns out to be wrong.
Review from Customer Support Dept
Low pay awful technological issues
Review from Customer Support Dept
I would feel better if the classes/training were cheaper & paid.
Review from Customer Support Dept
Wage increases would be nice. I haven't had one without taking on an entirely new position in seven years
Review from Customer Support Dept
What are some of the best things about your team?
We have huddles and study rooms
Review from Customer Support Dept
Weekly meetings help to enhance sensitivity to improving skills and meeting the needs of the customer in an efficient and effective manner.
Review from Customer Support Dept
Everyone is friendly and nice.
Review from Customer Support Dept
Everyone is very helpful and respectful.
Review from Customer Support Dept
The team in constantly couching us and helping us improve. We have members of quality assurance help us ensure our clients needs are getting met.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They really need to work on their communication skills.
Review from Customer Support Dept
My coworkers are generally fine but better training and expectations would benefit everyone.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Get to be in my own space move about when i want to.
Review from Customer Support Dept
If your struggling you always get help.
Review from Customer Support Dept
That your work from home.
Review from Customer Support Dept
Freedom of schedule and hours as long as they are available according to clients needs.
Review from Customer Support Dept
Throughout the day, we collaborate with upper-tier team members who are very resourceful and helpful. Sometimes it gets tedious and challenging to communicate via chat. Regardless of the circumstances, everyone is supportive and helps to achieve the goal.
Review from Customer Support Dept
What needs to change to make the company culture better?
Pay out needs to be on time. Communication needs to be stronger. Contracts Compliance needs to be held accountable for lack of communication.
Review from Customer Support Dept
What did you like most about the interview process?
they walked me through every step
Review from Customer Support Dept
The sign up was the most easiest. The instructors can use a class to teach them empathy. You can't teach empathy if you don't know how to use the words properly.
Review from Customer Support Dept
The interview process was very quick and easy.
Review from Customer Support Dept
Felt welcomed and everything was clearly explained about the position.
Review from Customer Support Dept
It was a normal/neutral process.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
The ease of use to the systems and helping people
Review from Customer Support Dept
Knowing I am valued by Managers. They identify themselves and respect my input. Helping customers accomplish their needs when contacting the platform I service. Being able to ask a question.
Review from Customer Support Dept
I am most happy when I am able to help the customer achieve their goal or help to enhance their experience using QuickBooks.
Review from Customer Support Dept
Helping the customers. I love to know that when I help the. They understand the process.
Review from Customer Support Dept
Im happy that i get to be in the comfort of my own home!
Review from Customer Support Dept
What's going wrong and how can it be improved?
even being independent contractors we deserve respect and not to be treated with such unethical moral work experiences and the fact that no one is any position has an actual valid phone number to call for anything should tell you something
Review from Customer Support Dept
More pay for the time/work.
Review from Customer Support Dept
Nothing's really wrong but it's just a job.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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