If you could make changes, how would you improve the culture at Comcast?

Working as a customer service rep in ft Myers call-center was not about customer service. It was about your supervisors and upper management's numbers only I did exceedingly well however , it's a revolving door because of the metrics and adverse set up for a career advances . As an employee of the month, four different times, I could not pull an interview to get out of the department . What a shame to lose a eager good employee because Comcast made it impossible to provide good customer service . Imagine, if you will, working on a complex problem and they want you off the phone with in 6 1/2 minutes Shameful

Culture, is organically developed by what you do and the thing's you learn during that process. It is maintained, sustained and evolved, but the leadership. The leadership should be changed, so that Comcast, can guarantee, the quality of the process.

Quit treating people like a number only. They do this to customers too. Cx or customer experience will never improve until this is fixed.

Adjust compensation to be more comparable across business units and positions

I enjoy what I am doing at Comcast

I think we are doing pretty good.

Not being micromanaged all the time

Weekends off for senior technicians

$20 an hr for techs