Change the leadership from the top to all executives
Have the on site team more involved with the decision making
Making decisions related to the technology needs of the client and caring for their employees
Great place approve the ceo
Custom support is atrocious, and generally incapable of solving on-campus solutions.
The culture the closer to the top is gossipy and insecure. Good folks are in the trenches and some mid-management roles. But HR sets an unprofessional tone and style in how they deal with employees, and they may be the root cause of many problems.