
Customers keep firing the company. Leadership doesn't try to solve the problems they just sell garbage to another customer and fire anyone who says everything isn't perfect and HPS and Identiti aren't the best solutions ever.
Total compensation for employees is split into base + performance bonus in their offer letters. Base is significantly below industry because the bonus targets are a large portion of compensation. As soon as the company got in financial trouble the cut or stopped bonuses, cutting pay by 10-25%+