Is it true Charter Communications has black out dates during the holidays so employees are not allowed to take off the week of Christmas

True. You have to bid for a schedule on ALL company recognized holidays, and it may not be your regular shift. Even if it’s your regular day off, you are still required to bid. Failure to bid, puts you in a schedule not chosen within the team. (Usually the most undesirable one-the late night shift). You may get the day off ONLY if there are enough employees to cover the day needed. This is determined by their prediction of call flow for that given holiday. In addition, the bid is based on the last three months of your job performance, aka metrics “numbers” from your department. (This does not include your dept. at other sites). If you’re forced to work, you will get double time (vacation day, plus 8 hours). If you call out on a holiday, you get zero $0, a possible (unless you’re in the hospital on life support, or an immediate family member dies) a written reprimand and you’re on their radar. Bids are any where from/between the hours of (day) 700-1630 & (night) 1630-0200

Yes that is true but not Specifically Christmas. First of the Year employees are given the opportunity to "BID" for the Holidays that they would like to have off. Its no gurarantee that they will receive these days but they are guaranteed 2 holidays out of the Year. any other holidays they will be required to work unless told otherwise.

Asked 11 days ago and still no answer, their silence proves they dont care about their employees only their fat wallet