
It had growth opportunities, but they are now gone since the only contracts they now obtain are in Mexico.
No opportunities to advance to
Everyone is there everyday and on time.
They are competent and come to work everyday.
It has a view of the city skyline.
My co-workers that are around me.
Everyone knows their job at a high skill level.
I solve the problems everyday!
They need more American-based contracts. American customers hate talking to foreigners
There is no opportunity for growth as every new contract is in Mexico.
They took away the only positive things like birthday cupcakes and other small incentives.
They never get any contracts based in America. All their contracts, hence promotion for job growth, are in Mexico.
Other call centers pay more to start than what I am paid after many years of loyal, dedicated service.
They understand the employees needs by acquiring a dorm refrigerator for the +20 employees on site to put their lunches into!
I am allowed to fix the customer's issues without bureaucracy's bothersome rules that hinder a quick resolution. This company doesn't do that, so the opportunities for happiness are limited.
$17 is the starting rate for technical support of this level. $13 is what the employees are paid. You are undervalued as you can make more $ elsewhere.
I have to work onsite when the majority are off-site. That is like giving them a $200 month pay raise while the onsite employees are pushed further financially to the edge by their lower compensation.