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Telvista Заявленная компания
Telvista is a fast-paced, innovative Global BPO (Business Process Outsourcing) company that provides comprehensive outsourcing solutions to companies around the world by helping to improve their overall operational efficiency.
We partner with various companies from diverse industries and develop outsourced BPO services tailored to match each company’s specific needs. This partnership allows our clients to focus on the core competency of their business without overburdening internal resources; it also equips our clients with competitive agility and scalability.
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This has been great job for years, when the last management changed we lost contract after contract and the one I'm on the HC went from around 500 to 70 or so. Now I don't know what the direction is.
В целом опишите ваш общий опыт в текущей компании
Good experience for the first 15 years or so; but since we've downsized, the clients expectations have exceeded the caliber of employee we've provided.
Чем вы больше всего довольны в вашем пакете компенсаций?
What compensation package are you talking about?
Что вам больше всего нравится в команде руководства?
Leadership team are a friendly group
Что самое позитивное вы можете сказать о культуре и обстановке на вашей работе?
We look out for each other
Каковы самые лучшие качества в вашей команде?
We all try to take care of each other
Что самое позитивное вы можете сказать о культуре и обстановке на вашей работе?
We try to resolve our customers issues so they have a better experience for our client
Что вам больше всего нравится в команде руководства?
They do the best they can with what is provided; but you can't provide silk from a pigs ear!
Почему вы чувствуете себя недооцененным(ой), и как ваша зарплата могла бы на это повлиять?
Times have changed and living expenses have increased Dallas Texas is the most expressivist place to live in the Nation. Years with out appropriate cost of living increases impact us greatly.
Каковы самые лучшие качества в вашей команде?
For now it appears they will do anything I ask, but they are not performing the job I hired them to do. Most of them have to help the frontline take calls and not work offline for my customers.
Что идёт не так, и как это можно улучшить?
Well according to Management it cannot be improved. We are asked to do miracles with a class of employee that doesn't care. If you cannot provide a higher pay scale it is what it is. Even when Recruiting, Training, and Production do their best.
Что идёт не так, и как это можно улучшить?
if I am wrong and the Head Count is at its maximum then this account is where it is supposed to be. If the Head Count is low like I perceive then we're not doing the correct process to improve it. This starts from a culture you will on hire agents from a certain price range.
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