They are lazy and gossip all the time
The company culture is not cooperative or healthy. Supervisors are sneaky and co workers are nasty
Too many leaders who like to play gotcha and not reward a job well done; toxic culture.
The pay is low for the amount of abuse you take from customers and the many low level managers
They need to purge the middle managers and encourage positive communication among coworkers. A cubicle environment encourages a cubicle every man for himself atmosphere