What needs to change to make the company culture better at Verizon?

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Having to be perfect in every call is stressful. Verbatim on survey can say the rep was great but the store wasn't, the bad survey stays :-(

Listen to the employees doing the job each day. No title behind your name matters to our customers. The people on the phones do. LISTEN/HEAR

Culture is being treated equally no matter your authenticity. 2 weeks of watching Gift wrapping CST service only. Not equaliity

More acknowledgement when you do well instead of "opportunities" to improve. It's never good enough even if the customer is happy.

like all large businesses we never make enough money for them to be satisfied...show you appreciate what we do for you

Align customer care over and phone and stores. Different information over the phone verses face to face interaction with customers.

The bond between customer and company the clientele has been horrible because of company procedures and policies.

Mixed messages from corporate and local management. Direct managers don't allign with the corporate directive.

Need different leaders that understand and work on importance of valuing and improving people, environment, culture

Customers should come first we spend to much time practice how to rip them off

Allowing a more flexible work environment. Enabling workers to work from home more often.

Stop trying to make us become car salesman. Shoving things at our guests

Better pay and decrease targets of what they want you to sell

Well the call center is closing in Jan. 2017. Culture??? Really????

Management is quick to discipline but slow to compliment.

Having us concentrate on actually satisfying our customers.

work hard keep job, Stop oputsoursing

Get rid of upper management.

Better pay and rewards

Treat everybody the same