What's going wrong and how can it be improved at Verizon?

Question

Asked 9 years ago to all employees at Verizon

41 Answers from Employees at Verizon

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score 0 · Answer 1

Listen to the reps on the floor. Apply effective and reasonable resources from those who do the job everyday and not top exe's who don't h

score 0 · Answer 2

We are held responsible for others people's actions and if I have to credit a $500 vzw/rep error it hurts my stats. I take the hit

score 0 · Answer 3

Verizon will not accept that there subscriber base is not growing at a breakneck pace. Expect us to be able to sell products few people want

score 0 · Answer 4

Things need to be improved from top to bottom. I firmly believe running a business watching numbers is an poor way to get positive results

score 3 · Answer 5

Environment is demoralizing for all levels of the organization. No one can seem to do anything right despite working very hard every day

score 0 · Answer 6

Put the money you spent in training classes to work. Don't bully, threaten, harass. We all work to support families. MANAGEMENT CAN LIE!

score 0 · Answer 7

New ldrshp who recgnizs importance of solid internal operations & valuing employees instead of being treated 3rd rate. Company is a follower

score 0 · Answer 8

New management team esp in NYC, Manhattan area. Managers say one thing and do another. Constantly blaming co workerbelow them,ex: salesreps

score 0 · Answer 9

Cross-Org interactions are suffering therefore our ability to deploy robust long term solutions combining all VZ offerings is challenged.

score 0 · Answer 10

Talked down to everyday as if your not good enough. The structure of how to sell need improving tremendously.

score 3 · Answer 11

I would need more than 140 characters to discuss this answer. There are issues both externally and internally.

score 3 · Answer 12

More help and better pay so not having to work so much OT. Hours I hate too

score 0 · Answer 13

Too many things being changed and customers feeling like we are less driven for their satisfaction. Money worries.

score 0 · Answer 14

More positive reinforcement then negative. Try and keep your loyal employees, recognize your long time loyal employees

score 0 · Answer 15

Management is unfair, They preach everyone is treated fair and the same. Which is completely not correct.

score 0 · Answer 16

It can be very tedious sometimes. But it is the best job I've ever had.

score 3 · Answer 17

To many other areas are not in any case with each other.

score 0 · Answer 18

I need to get proper training to do my job more efficiently.

score 0 · Answer 19

Honest leadership, aggressive marketing misleading, inappropriate charges to customers

score 2 · Answer 20

Treat the employees as if they matter.

score 0 · Answer 21

Management is horrible and out of control

score 2 · Answer 22

Moral is going down/workload up

score 0 · Answer 23

Make customers come first

score 0 · Answer 24

Better management

score 0 · Answer 25

Better management