ABC Fitness Solutions Claimed Company
ABC Fitness Solutions (abcfitness.com) is the premier provider of software and related services for the fitness industry, and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.
Founded in 1981, ABC helps nearly 16,000 clubs and facilities globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Financial is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com). read more
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The company seems to be trying to move things overseas. They have let go of our US experts and outsourced overseas which has resulted in upset clients and members. I don't know if I would recommend this company since we never know how long we will be employed or when the company will sell.
What do you like best about your company?
What I like best about the company is that I can work from home.
What is the best part about your compensation package?
I guess the best part is that I have major medical, dental, life, and disability insurance. It would be nice if Cigna actually paid claims instead of continuously denying them though.
What does the leadership team need to get better at?
The executives do not really have anything to do with hourly employees unless it is to criticize or punish them. They constantly pit hourly employees against salary employees. It is uncomfortable. We're supposed to be a team but it hasn't felt like that in forever.
What's going wrong and how can it be improved?
The clients I have spoken with who have been forced into Commerce absolutely hate it. They weren't informed of it beforehand or asked if they wanted to switch to that platform. Their members are being double billed because they're not cancelled in iSeries before moving to Commerce. (need more room)
What is most positive about the culture and environment at your company?
I don't know of any positives regarding the culture or environment at ABC. Everything is negative. It's about what we do wrong, not what we do right. It's about pushing us to be faster, when we are literally going as fast as we can. It's not positive. It's oppressive.
What do your coworkers need to improve and how could you work together better?
The "coworkers" I most interact with are the outsourced Sitel agents. They are awful and do not know their jobs. They make so many errors and are never encouraged to do better. If ABC would get rid of Sitel and bring back the US based employees who actually knew the job, that would be best.
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