GEICO – Been loyal customer for several years and good service up to this point. A geico customer service employee accidentally canceled one of automobiles and caught it later. When she put policy right back on she changed some coverages by mistake. I was not aware of this until I recently had a claim.

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Been loyal customer for several years and good service up to this point. A geico customer service employee accidentally canceled one of automobiles and caught it later. When she put policy right back on she changed some coverages by mistake. I was not aware of this until I recently had a claim.

What makes you most happy at work?

I love interacting with customers and performing at my peak.

What does the leadership team need to get better at?

The old white men of GEICO need to open their minds to new processes, especially if they'd like to continue the path of being a "tech" company.

What needs to change to make the company culture better?

Dealing with negative or upset customers can be extremely stressful on occasion.

What is most positive about the culture and environment at your company?

The people

What would you most like to see improved at your company?

Audit process

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