Lumen (formerly CenturyLink) Culture | Comparably
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Lumen (formerly CenturyLink) Claimed Company
"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more
EMPLOYEE
PARTICIPANTS
949
TOTAL
RATINGS
10244
Updated on: January 14, 2026

Lumen (formerly CenturyLink) Company Culture

Lumen (formerly CenturyLink) Culture

This score is derived from employee ratings & reviews
2.4/5
Lumen (formerly CenturyLink) Overall Culture is rated D-

Top Rated Culture Dimensions

Team
C-
Gender
D+
Manager
D+
Compensation
D
Diversity
D

Lumen (formerly CenturyLink) CEO

Bottom 5%Bottom 5% of Similar Size Companies on Comparably
Jeffrey Storey Lumen (formerly CenturyLink) CEO
Jeffrey Storey
47 /100
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A Day in the Life
A Day in the Life
Lumen (formerly CenturyLink) employees generally work 9.3 hrs a day
Work Hours
A Day in the Life
Employees at Lumen (formerly CenturyLink) report the work pace is extremely fast
Work Pace
A Day in the Life
On a typical day, employees at Lumen (formerly CenturyLink) have 0 meetings
Meetings
A Day in the Life
78% of Lumen (formerly CenturyLink) employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Lumen (formerly CenturyLink) employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
53% of Lumen (formerly CenturyLink) employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Lumen (formerly CenturyLink) employees never get valuable feedback on how to improve at work
Feedback
A Day in the Life
57% of Lumen (formerly CenturyLink) employees call their work environment negative
Environment

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Anonymous Q&A with Lumen (formerly CenturyLink) Employees

Most Recent Q&A

How much and how often do raises happen at Lumen (formerly CenturyLink)?

Asked to all employees at Lumen (formerly CenturyLink)

  • Haven't seen a raise in over 6 years.

See 10 More Responses

What part of Lumen (formerly CenturyLink)'s business is growing fastest? What part is having difficulties?

Asked to all employees at Lumen (formerly CenturyLink)

  • Fiber and internet growing. Telephone side is hard hit.

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What benefits does Lumen (formerly CenturyLink) provide?

Asked to all employees at Lumen (formerly CenturyLink)

  • sub standard across the board

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If you could make changes, how would you improve the culture at Lumen (formerly CenturyLink)?

Asked to all employees at Lumen (formerly CenturyLink)

  • Change the management that has been there a long time. They are very clickish and are not very accepting and welcoming of new people.

See 8 More Responses

What do people at Lumen (formerly CenturyLink) think about the CEO? What do they do well and what can they improve?

Asked to all employees at Lumen (formerly CenturyLink)

  • Nothing good he is guting the company and giving nothing back to the employees

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How common are layoffs at Lumen (formerly CenturyLink)?

Asked to all employees at Lumen (formerly CenturyLink)

  • Happens almost every year around holidays.

See 7 More Responses

View All Questions and Answers about Lumen (formerly CenturyLink)

H1B Visa

In 2019, Lumen (formerly CenturyLink) applied for 10 H1B visas. Of the work permits applied for, 80% were approved.

Work Permit Application Outcome

Lumen (formerly CenturyLink) has a total of 43000 employees

10
Total Applied
  • 80% Granted (8 out of 10)
  • 10% Denied (1 out of 10)
  • 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 10)
  • 10% Certified-Withdrawn Application was approved but later withdrawn by employer (1 out of 10)

This data was calculated using publicly sourced data from OFLC Performance Data

Gender Score How positively women rate their overall experience at Lumen (formerly CenturyLink)

Bottom
25%

Lumen (formerly CenturyLink) currently ranks in the Bottom 25% of similarly sized companies on Comparably

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Diversity Score How positively minorities rate their overall experience at Lumen (formerly CenturyLink)

Bottom
20%

Lumen (formerly CenturyLink) currently ranks in the Bottom 20% of similarly sized companies on Comparably

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eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 10%Bottom 10% of Similar Size Companies on Comparably
-49
eNPS Score
19%Promoters
13%Passives
68%Detractors
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Lumen (formerly CenturyLink) Culture Video

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Mission, Vision, & Values

CenturyLink is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

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Lumen (formerly CenturyLink) Culture At a Glance

Lumen (formerly CenturyLink) has 43000 employees. 949 employees at Lumen (formerly CenturyLink) have reviewed Lumen (formerly CenturyLink) across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 12 days ago.

Overall, the 949 Lumen (formerly CenturyLink) employees give their leadership a grade of F, or Bottom 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Lumen (formerly CenturyLink) are mostly dissatisfied with their total compensation at Lumen (formerly CenturyLink), which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Lumen (formerly CenturyLink) are not very pleased with their team. 949 Participants grade the quality of their coworkers a C-. Less than half believe the meetings at Lumen (formerly CenturyLink) are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Lumen (formerly CenturyLink) believe the environment at Lumen (formerly CenturyLink) is negative. Most Participants believe the pace of work at Lumen (formerly CenturyLink) is extremely fast. About 47% of the employees at Lumen (formerly CenturyLink) work 8 hours or less, while 6% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Lumen (formerly CenturyLink) are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

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Lumen (formerly CenturyLink) Competitors Video

Lumen (formerly CenturyLink) vs Competitors

  1. 1st
    Equinix
    79 / 100
  2. 2nd
    Comcast
    71 / 100
  3. 3rd
    Cincinnati Bell
    70 / 100
  4. 4th
    Verizon
    69 / 100
  5. 5th
    Lumen (formerly CenturyLink)
    52 / 100
See All Competitors

Perks & Benefits

Health & Wellness
Dental Insurance
Vision Insurance
Health Insurance
Paid Time Off
Maternity / Paternity Leave
Financial Benefits
401K / Retirement Plan
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