-51
eNPS Score
Working At Lumen (formerly CenturyLink)
An intense focus on customer experience and a passionate, talented workforce, we offer our employees the opportunity to work on technology, projects and services found only at a leading network solutions provider.
How employees describe working at Lumen (formerly CenturyLink)
i am retired formally from centurylong and trying too get help on the in tenet is impossible. to call takes many transfers and extremely long time
I AM RETIRED FOR SOMETIME
Customer service! and have a human being answer the phone when there is trouble!!! Two hours to get a live person is awful! There are over 100 phones out and we couldn't get in personal touch w/you. Only when we called that we had a business line out did we get a live person.
Hr doesn't help new ways to save money all about taking from the workers
Loyalty to customers. Remember they are reason you're in business.
What it's like to work at Lumen (formerly CenturyLink)
- Lumen (formerly CenturyLink) employees generally work 9.3 hrs a day
- Employees at Lumen (formerly CenturyLink) report the work pace is extremely fast
- On a typical day, employees at Lumen (formerly CenturyLink) have 0 meetings
- 80% of Lumen (formerly CenturyLink) employees look forward to interacting with their team every day
- Lumen (formerly CenturyLink) employees most often take 20-30 paid vacation and sick days each year
- 51% of Lumen (formerly CenturyLink) employees report they are happy with their work life balance
- Lumen (formerly CenturyLink) employees never get valuable feedback on how to improve at work
- 54% of Lumen (formerly CenturyLink) employees call their work environment negative
Q&A With Lumen (formerly CenturyLink) Employees
IDX: 0 TOT: 120
Why do you feel undervalued and what would make you feel better about your compensation at Lumen (formerly CenturyLink)?
Top Employee Response
No actual raise in years, while health care went through the roof. We actually have gone down in pay. Make us feel like more than just a #
Paying 25 perc of medical when can get a ca cheaper than at work and better insurance dropped family and enroll in a ca to save money
I don't get paid enough to deal with all these incompetent call centers most of my day is spent on phone fixing their errors instead of job
What's going wrong and how can it be improved at Lumen (formerly CenturyLink)?
Top Employee Response
Little bit less time with back to back calls and more help
Local managers 1st, 2nd & 3rd need to follow the corporate values.
Customers are being taken advantage of to help call center employees with their metrics instead of fixing customer issues.
How much and how often do raises happen at Lumen (formerly CenturyLink)?
Haven't seen a raise in over 6 years.
not for 5+ year looks like never again
Once a year base on performance no more than 3% of your base salary.
What part of Lumen (formerly CenturyLink)'s business is growing fastest? What part is having difficulties?
Top Employee Response
Fiber and internet growing. Telephone side is hard hit.
ANYONE PLEASE HELP!!!!! Spent time with two techs. The last one changed wires in my telephone jack and gave me a green cable to plug from the jack to my DSL modem. BUT before he left he told me to take that cable to a store and buy a 15' Cat 5 cable to replace it. BUT my IT guy says they don't exist so if I need one can someone send me one? Contact me at [email protected]
No growth we are not doing enough we are doing nothing to move forward
What does the leadership team at Lumen (formerly CenturyLink) need to get better at?
Top Employee Response
Listen to your employees we are the ones facing are customers
Show more confidence and faith in the employees
Follow their on rules, and stop blaming all the problems with the company on the employees.
What benefits does Lumen (formerly CenturyLink) provide?
Top Employee Response
sub standard across the board
401k, health, dental, and vision
time off with pay, birth time, funeral time, rewards for being healthy
If you could make changes, how would you improve the culture at Lumen (formerly CenturyLink)?
Top Employee Response
Change the management that has been there a long time. They are very clickish and are not very accepting and welcoming of new people.
Middle management needs to stop micro managing. There is never any recognition for sales. Terrible environment
Stop outsourcing
What do people at Lumen (formerly CenturyLink) think about the CEO? What do they do well and what can they improve?
Nothing good he is guting the company and giving nothing back to the employees
Time for a change
Most do not like him. But he is retiring in a few months. To aggressive in buying businesses
How common are layoffs at Lumen (formerly CenturyLink)?
Happens almost every year around holidays.
The end of every year.
Happened this year 2018. They're probably looking for more.
How's the feedback proccess at Lumen (formerly CenturyLink)?
Slow
You can give ideas and suggestions, but no one listens. Leadership never fights for you.
Not good
Who did you meet with during your interview? And how long did it take to hear back from Lumen (formerly CenturyLink)?
Top Employee Response
The manager who I would work for. About 3 weeks
The manager, twenty minutes
Phone interviews 1 week
What should I wear for an interview at Lumen (formerly CenturyLink)?
business casual
A number cause that’s all you are
Dress pants and long sleeved shirts with tie. Suit isn't necessary or even appropriate.
What's the office vibe like at Lumen (formerly CenturyLink)?
Scared
My team rocks
Very depressing
How secure do you feel at your job at Lumen (formerly CenturyLink)?
They use metrics to threaten your job that as a tech You have little to no control over.They don't care at all about the customer and it has destroyed the morale with the employees. The ONLY good thing about centurylink/Lumen is the Pay is good
not very. ready to retire!
Never felt secure
What's one thing you wish you'd known before joining Lumen (formerly CenturyLink)?
Extremely low customer service ratings.
How horrible the comp plan was, how support staff and the back office treat sales like second class citizens and how product managers keep getting promoted when their product fails. Also wish I knew that Offer Management was quick to cut commissions if you needed to get competitive on a deal, even when we were 25% higher than everyone else.
How bad the CEO wold treat the employees
What's the best part of your job at Lumen (formerly CenturyLink)?
training partners
Schedule 8:30 to 5 Monday to Friday
Having a salary even though it is very much below average.
What perk do you wish you had?
Top Employee Response
360 review of your manager, taken seriously, with results and stack ranking compared to other managers shared with direct reports
I wish we were still awarded company stock with company milestones for years in the company.
A stable work environment
Is it a high-pressure environment? If so, why do you think it is?
Top Employee Response
It's high pressure if you care about customers. If not, then you will not feel any pressure as you deliver your customer terrible products and services.
It can be, and it's because the higher ups have either made it that way or allowed it to become that way. It could be a great place to work, and it used to be.
yes, because of the changing marketplace
How flexible is your work schedule at Lumen (formerly CenturyLink)?
If You need a day off its possible
Rock solid and can not be changed
Ridged as stone
What's the office layout like at Lumen (formerly CenturyLink)?
Cubicles of around 4X6'
Cube city
Open space lots of cubes
What's the company culture like at Lumen (formerly CenturyLink)?
Top Employee Response
You are either in the good ole boys club or you are not.
Push, push, push with no appreciation
Absolutely horrible!
What's a typical work outing like? How often do they happen?
Top Employee Response
They only happen for the good ole boys club on my team
N/A. They are non-existent. No company picnics, or even Christmas parties anymore.
Majority of them have been cut. Last work outing I attended was four years ago.
What do your coworkers need to improve and how could you work together better at Lumen (formerly CenturyLink)?
Top Employee Response
I have no complaints about my coworkers.
Better pay and better working hours
Act as a team not individual. All this one man out crap no one works as team anymore
Does Lumen (formerly CenturyLink) drug test or do a background check?
They do
Yes
Only on hiring a person
How does Lumen (formerly CenturyLink) handle HR issues?
They get lost in a black hole never to be seen or heard of again, you can be berated and abused by management and nothing will be done about it
chain of command or straight to HR depending on the issue
Not employee friendly
Curious about what work's like at Lumen (formerly CenturyLink)?
Anonymously Ask Lumen (formerly CenturyLink) Employees Any Question
Should I work at Lumen (formerly CenturyLink)?
18% of Lumen (formerly CenturyLink) employees would encourage their friends to become coworkers, whereas 13% are neutral and 69% would not recommend working at Lumen (formerly CenturyLink) to their friends.
| 18% | Promoters |
|---|---|
| 13% | Passive |
| 69% | Detractors |
Working at Lumen (formerly CenturyLink) competitors
Recently Asked Questions about working at Lumen (formerly CenturyLink)
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