Lumen (formerly CenturyLink) Claimed Company
"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services... read more
EMPLOYEE
PARTICIPANTS
529
TOTAL
RATINGS
7357
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Working At Lumen (formerly CenturyLink)

An intense focus on customer experience and a passionate, talented workforce, we offer our employees the opportunity to work on technology, projects and services found only at a leading network solutions provider.

How employees describe working at Lumen (formerly CenturyLink)

i am retired formally from centurylong and trying too get help on the in tenet is impossible. to call takes many transfers and extremely long time

I AM RETIRED FOR SOMETIME

Customer service! and have a human being answer the phone when there is trouble!!! Two hours to get a live person is awful! There are over 100 phones out and we couldn't get in personal touch w/you. Only when we called that we had a business line out did we get a live person.

Hr doesn't help new ways to save money all about taking from the workers

Loyalty to customers. Remember they are reason you're in business.

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What it's like to work at Lumen (formerly CenturyLink)

  • Lumen (formerly CenturyLink) employees generally work 9.3 hrs a day
  • Employees at Lumen (formerly CenturyLink) report the work pace is extremely fast
  • On a typical day, employees at Lumen (formerly CenturyLink) have 0 meetings
  • 80% of Lumen (formerly CenturyLink) employees look forward to interacting with their team every day
  • Lumen (formerly CenturyLink) employees most often take 20-30 paid vacation and sick days each year
  • 51% of Lumen (formerly CenturyLink) employees report they are happy with their work life balance
  • Lumen (formerly CenturyLink) employees never get valuable feedback on how to improve at work
  • 54% of Lumen (formerly CenturyLink) employees call their work environment negative

Q&A With Lumen (formerly CenturyLink) Employees

Asked to all employees at Lumen (formerly CenturyLink)

  • Top Employee Response

    No actual raise in years, while health care went through the roof. We actually have gone down in pay. Make us feel like more than just a #

  • Paying 25 perc of medical when can get a ca cheaper than at work and better insurance dropped family and enroll in a ca to save money

  • I don't get paid enough to deal with all these incompetent call centers most of my day is spent on phone fixing their errors instead of job

See 11 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • Top Employee Response

    Little bit less time with back to back calls and more help

  • Local managers 1st, 2nd & 3rd need to follow the corporate values.

  • Customers are being taken advantage of to help call center employees with their metrics instead of fixing customer issues.

See 9 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • Haven't seen a raise in over 6 years.

  • not for 5+ year looks like never again

  • Once a year base on performance no more than 3% of your base salary.

See 8 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • Top Employee Response

    Fiber and internet growing. Telephone side is hard hit.

  • ANYONE PLEASE HELP!!!!! Spent time with two techs. The last one changed wires in my telephone jack and gave me a green cable to plug from the jack to my DSL modem. BUT before he left he told me to take that cable to a store and buy a 15' Cat 5 cable to replace it. BUT my IT guy says they don't exist so if I need one can someone send me one? Contact me at [email protected]

  • No growth we are not doing enough we are doing nothing to move forward

See 8 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • Top Employee Response

    Listen to your employees we are the ones facing are customers

  • Show more confidence and faith in the employees

  • Follow their on rules, and stop blaming all the problems with the company on the employees.

See 8 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • Top Employee Response

    sub standard across the board

  • 401k, health, dental, and vision

  • time off with pay, birth time, funeral time, rewards for being healthy

See 7 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • Top Employee Response

    Change the management that has been there a long time. They are very clickish and are not very accepting and welcoming of new people.

  • Middle management needs to stop micro managing. There is never any recognition for sales. Terrible environment

  • Stop outsourcing

See 6 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • Nothing good he is guting the company and giving nothing back to the employees

  • Time for a change

  • Most do not like him. But he is retiring in a few months. To aggressive in buying businesses

See 6 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • Happens almost every year around holidays.

  • The end of every year.

  • Happened this year 2018. They're probably looking for more.

See 5 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • Slow

  • You can give ideas and suggestions, but no one listens. Leadership never fights for you.

  • Not good

See 5 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • Top Employee Response

    The manager who I would work for. About 3 weeks

  • The manager, twenty minutes

  • Phone interviews 1 week

See 4 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • business casual

  • A number cause that’s all you are

  • Dress pants and long sleeved shirts with tie. Suit isn't necessary or even appropriate.

See 4 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • Scared

  • My team rocks

  • Very depressing

See 4 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • They use metrics to threaten your job that as a tech You have little to no control over.They don't care at all about the customer and it has destroyed the morale with the employees. The ONLY good thing about centurylink/Lumen is the Pay is good

  • not very. ready to retire!

  • Never felt secure

See 4 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • Extremely low customer service ratings.

  • How horrible the comp plan was, how support staff and the back office treat sales like second class citizens and how product managers keep getting promoted when their product fails. Also wish I knew that Offer Management was quick to cut commissions if you needed to get competitive on a deal, even when we were 25% higher than everyone else.

  • How bad the CEO wold treat the employees

See 4 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • training partners

  • Schedule 8:30 to 5 Monday to Friday

  • Having a salary even though it is very much below average.

See 4 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • Top Employee Response

    360 review of your manager, taken seriously, with results and stack ranking compared to other managers shared with direct reports

  • I wish we were still awarded company stock with company milestones for years in the company.

  • A stable work environment

See 4 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • Top Employee Response

    It's high pressure if you care about customers. If not, then you will not feel any pressure as you deliver your customer terrible products and services.

  • It can be, and it's because the higher ups have either made it that way or allowed it to become that way. It could be a great place to work, and it used to be.

  • yes, because of the changing marketplace

See 4 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • If You need a day off its possible

  • Rock solid and can not be changed

  • Ridged as stone

See 3 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • Cubicles of around 4X6'

  • Cube city

  • Open space lots of cubes

See 3 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • Top Employee Response

    You are either in the good ole boys club or you are not.

  • Push, push, push with no appreciation

  • Absolutely horrible!

See 3 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • Top Employee Response

    They only happen for the good ole boys club on my team

  • N/A. They are non-existent. No company picnics, or even Christmas parties anymore.

  • Majority of them have been cut. Last work outing I attended was four years ago.

See 3 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • Top Employee Response

    I have no complaints about my coworkers.

  • Better pay and better working hours

  • Act as a team not individual. All this one man out crap no one works as team anymore

See 3 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • They do

  • Yes

  • Only on hiring a person

See 2 More Responses

Asked to all employees at Lumen (formerly CenturyLink)

  • They get lost in a black hole never to be seen or heard of again, you can be berated and abused by management and nothing will be done about it

  • chain of command or straight to HR depending on the issue

  • Not employee friendly

See 2 More Responses

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Should I work at Lumen (formerly CenturyLink)?

18% of Lumen (formerly CenturyLink) employees would encourage their friends to become coworkers, whereas 13% are neutral and 69% would not recommend working at Lumen (formerly CenturyLink) to their friends.

-51
eNPS Score
18%Promoters
13%Passive
69%Detractors

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