Q&A With Lumen (formerly CenturyLink) Employees

They are subpar for a company of this size

There horrible

commission structure is good, other benefits are average at best.

Very informal

Interview was very easy, roleplay was hard and tense.

Good had the best boss

CenturyLink reduced the sales quota but due to lack of investment and vision and increased competition from cables companies morale is low with most agents reporting reduced income and increased pressure to perform.

Terrible!

Everyone hates it here. They are driving the phone company into the ground and the plant is falling apart.

Get rewards for sales contests that will be paid on a company provided Visa card. Compensation once a year for a physical exam. Discounts for car insurance and other options. Online shopping thru partners to be discounted of payroll on low amount installments and more.

None unless you're union

paternity leave unlimited vacation at certain management levels

To improve hiring chances candidates need to know and execute the steps of the sale with overcoming objections being extremely important.

Find somewhere else to work.

Become a contractor

Common

Rare

Not very common at all

Not difficult at all.

Not easy. You get beat up on by customers, are beaten up to get reports and training completed, while having to project manage your own deals.

It's not difficult if you can keep from getting depressed. I have now gotten depressed with extreme anxiety so I had to get on medication that has hindered my social life quite a bit.

They do for residential services

yes

For some and not others. Much remote work is unofficial

Good there is little or no overtime

There is no balance!

Ok if you are on the union side and management demands are ridiculous

20 years service earns me 4 weeks vacation and 8 personal days per year. Pretty good policy.

many positions were put to a "flexible time off" rather than earned vacation this year. This means we aren't required to take vacation and have none if we are laid off. I don't like this policy

We have an open system where you mange your time with your team needs.

Role play

All behavioral

The questions asked do not pertain to security whatsoever as this is an operations position almost like help desk support

Takes too long!

Depends on the position usually 2 part interviews and an assessment after the first interview.

there is none, Centurylink is doing away with internal employees, wants to only have contractors working for them.

Stop coming up with new policies every dam day, all policies have been tried many times

Ability to buy really good health insurance , like Blue Cross.

Long term health insurance

They should promote from within and encourage people to learn but they do not

Have a 24x7x365 work ethic.

Communication

How old are you, can you tie your own shoes

How is your stress level cause it’s going to increase

average

They aren’t, centuryLink is stuck in the stone age

They were no going backwards

Was getting harder to meet quota since company was loosing customer to cable companies at a fast pace with company initiatives lacking.

Very. Support is nonexistent.

Unchlallenged

None

Don’t happen

Never heard of one

If the company do a serious investment to upgrade most service areas to fiber, future should be bright. CenturyLink acquire Level 3 to expand fiber service areas but still less than 10% of total service areas.

They aren’t going anywhere.

At this rate they're never going to make

40-60 hours a week, the team keeps to themselves not much in the way of community

70 to 80 hrs per week and your co-workers will through you under the bus at the drop of a hat

40 hours a week. There's a good vibe.

No problem there,in my experience race, color, origin or social condition won't influence hiring decisions.

Good diversity

very great

Candidates need to apply and be ready for more than one round of interviews.

manager must advocate and make case for employee and there must be need for this position. Promotions without an opening are nearly impossible no matter how much you deserve

Like most companies....they provide you the support and tools to be successful and you need to show initiative and drive to make your projects reality. You are rewarded personally for this but your success is compounded with others on your team are what lead to promotions. Individual strength is valued but team strengths are of more value to become a leader in the corporation.

most are great

Watch your back...

No