-49
eNPS Score
Q&A With Lumen (formerly CenturyLink) Employees
An intense focus on customer experience and a passionate, talented workforce, we offer our employees the opportunity to work on technology, projects and services found only at a leading network solutions provider.
How employees describe working at Lumen (formerly CenturyLink)
i am retired formally from centurylong and trying too get help on the in tenet is impossible. to call takes many transfers and extremely long time
I AM RETIRED FOR SOMETIME
Customer service! and have a human being answer the phone when there is trouble!!! Two hours to get a live person is awful! There are over 100 phones out and we couldn't get in personal touch w/you. Only when we called that we had a business line out did we get a live person.
Hr doesn't help new ways to save money all about taking from the workers
Loyalty to customers. Remember they are reason you're in business.
What it's like to work at Lumen (formerly CenturyLink)
- Lumen (formerly CenturyLink) employees generally work 9.3 hrs a day
- Employees at Lumen (formerly CenturyLink) report the work pace is extremely fast
- On a typical day, employees at Lumen (formerly CenturyLink) have 0 meetings
- 78% of Lumen (formerly CenturyLink) employees look forward to interacting with their team every day
- Lumen (formerly CenturyLink) employees most often take 20-30 paid vacation and sick days each year
- 53% of Lumen (formerly CenturyLink) employees report they are happy with their work life balance
- Lumen (formerly CenturyLink) employees never get valuable feedback on how to improve at work
- 57% of Lumen (formerly CenturyLink) employees call their work environment negative
Q&A With Lumen (formerly CenturyLink) Employees
IDX: 100 TOT: 150
How helpful was your Product team when you were first hired at Lumen (formerly CenturyLink)?
Not at all...everyone for themselves
What skills do you need to be successful in the Product department at Lumen (formerly CenturyLink)?
Be very organized and have a good memory. Ability to think fast on your feet for customer solutions. Be innovative and creative for new product development
How can I get hired at Lumen (formerly CenturyLink) as a recent grad?
Easy. Show you are willing to learn, you are great with customers and problem-solving.
What kind of people does Lumen (formerly CenturyLink) like to hire?
Good people are hired. Yet, in order to get the bonuses, you have to change a bit.
What is Lumen (formerly CenturyLink)'s policy towards pets in the workplace?
No pets
What kind of interview questions do they ask when hiring someone in the IT department at Lumen (formerly CenturyLink)?
Basic, what is a gateway, how do you find an IP
How hard is it to get promoted at Lumen (formerly CenturyLink)?
Very hard, they do not promote from within
What kinds of community outreach does Lumen (formerly CenturyLink) participate in?
None
How are the career growth opportunities on the Communications team at Lumen (formerly CenturyLink)?
There are none
What kind of people succeed at Lumen (formerly CenturyLink)?
People that have used car salesman personality.
How's the work pace at Lumen (formerly CenturyLink)?
Call center fast or 30 to 35 calls per day.
How helpful was your Marketing team when you were first hired at Lumen (formerly CenturyLink)?
very
What's the vibe like in the Engineering dept at Lumen (formerly CenturyLink)? How many hours are you working?
The vibe is unprofessional and low skill level 55 hrs or more per week
What's the Engineering team like at Lumen (formerly CenturyLink)?
The team is composed of non engineering type personnel more so a desktop support basic level
How's the leadership on the Engineering team at Lumen (formerly CenturyLink)?
Engineering team are inadequate and do not support their customers well change control for prod systems are an afterthought with customer data loss
What's the pay like for Customer Support roles at Lumen (formerly CenturyLink)?
The pay varies depending on how long you've been there and if you meet your metrics. I've been there 4 yrs and every year I've met my metrics so I get decent raises.
What's the vibe like in the Customer Support dept at Lumen (formerly CenturyLink)? How many hours are you working?
Everybody stressed out and I'm pins and needles. In chat we have to be positive so we can't vent so everybody vents on the side by texting each other. I'm working regular 40 hours a week except for Mondays we have mandatory overtime usually for a couple hours.
How's the leadership on the Customer Support team at Lumen (formerly CenturyLink)?
Horrible. I don't even know how to describe it. My supervisor does nothing but demean and belittle. I have reported her to HR nothing happened. I even had to take short-term disability because of her verbal and mental abuse. She is an extreme bully. CenturyLink chooses to do nothing about it. I have spoken to her directly and her supervisor many times.
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I am a former CenturyLink employee. I was laid off in 2019. My retirement pay needs to be redirected to a different bank account and I need to provide the bank information and my new address but have no way to do so.
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pension info for retired northwestern bell employee
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I am a former employee. How can I receive my pension payments?
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Do you get reimbursed for Internet and phone calls when you work from home in Washington State
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Where do I send a garnishment?
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how do I get a person to answer a need
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Do they drug test for thc for phone sales
Curious about what work's like at Lumen (formerly CenturyLink)?
Anonymously Ask Lumen (formerly CenturyLink) Employees Any Question
Should I work at Lumen (formerly CenturyLink)?
19% of Lumen (formerly CenturyLink) employees would encourage their friends to become coworkers, whereas 13% are neutral and 68% would not recommend working at Lumen (formerly CenturyLink) to their friends.
| 19% | Promoters |
|---|---|
| 13% | Passive |
| 68% | Detractors |
Working at Lumen (formerly CenturyLink) competitors
Recently Asked Questions about working at Lumen (formerly CenturyLink)
- What's the Product team like at Lumen (formerly CenturyLink)?
- What Product department questions did Lumen (formerly CenturyLink) ask during your job interview?
- How helpful was your Product team when you were first hired at Lumen (formerly CenturyLink)?
- What skills do you need to be successful in the Product department at Lumen (formerly CenturyLink)?
- What is the dress code at Lumen (formerly CenturyLink)?