Q&A With Lumen (formerly CenturyLink) Employees

enough yes diversity has come before customer service and other mission critical product requirements.

2 on our team and no. The management team is pretty bad. No women or minority managers in our region. CenturyLink is a great place for women who have no aspirations for promotions or significant income potential. If you are happy to stay where you are, make little money, take whatever small raises they give you, and never complain while doing miserable work, then you will survive at CenturyLink.

Zero women on my team. I don't believe in diversity, I believe in the most qualified candidate for the job.

work from home... only occurred because of Covid.

Good pay

Work from home

Only for serious brown nosers.

Not bad

50/50, not the best for a company this size

50/50 less than other companies this size

Not bad

50/50 again not the best for a company this size

50/50 so less than most companies this size

Keep sending out resume's.

have patience...none of us learned what we know in an instant. You will catch on with time

Get another job asap!

Not to bad, if you have more than 5 years you get a severance

No notice of any kind and you’re left with nothing no matter how hard you have worked for them

They pretty much tell you your last day is this and best of luck to you. Very very little notice. Handled extremely poorly, no severence.

Good

No work from home

Depends on your department

Interviewer will ask general questions, nothing particular during interviews. A roleplay selling to the supervisor is the highlight of the process and hiring chances are largely base on your performance during roleplay.

Lots of role play

Most will be straight out of a STAR interview playbook.

30 minutes.

45 mins

1 -3 hours

Learn the steps of a sale and be prepared to overcome objections during roleplay.

Not sure

Truthful, concise,

Call center environment, agents have to deal with adherence, availability and half dozen other calling metrics and on top of that high pressure to perform above quota. Typically agents are required to work 40 hours per week and when available overtime is mostly voluntary.

No appreciation for what you do or how hard you work.

Good positive vibe. About 40 to 45 hours per week.

The supervisors handle teams of 10 to 12 agents. While on the phones you're on your own. Brakes and lunches are based on schedules and call volume and for the most part the only time to interact with coworkers. Company does every quarter or so team buildings among other activities.

Micromanaged

Some are good, but most are not aggressive.

Hate going and seeing my managers car in the parking lot every day.

I hate working for CenturyLink as soon as I find something else I'm quitting this stress is not worth the money

Neutral. I don't hate my job, but I honestly do not like it that much.

Propped up by unions, but the corpies are working on ruining that.

Below average then comparable companies.

Centurylink Ops employees are about 10%-20% underpaid for the industry.

10-12 hours a day. 10 lbs in a 2 lb bag

Hostile work environment.

Moral is low. Currently working 40 hours per week with some callout. 40 hours per week is not enough to get the expected work complete, but currently, no overtime is allowed unless it is a callout situation.

The people

Locally we care.

Local management is good over worked and micromanaged.

Business casual

Company shirt

There are no outings.

We don't have outings

Casual

Business casual

none

95% do nothing with coworkers outside of the office, most people are 45 or older and have families

Helping customers give me a lift

Nothing, the company executives do not care about you if your not in management or higher.

months

2 months