Lumen (formerly CenturyLink) Employee Reviews

One of the worst-managed companies I've worked for.

Posted 20 days ago

Not trustworthy and doesn't care about the employees.

They lie about everything ugh

Repair took a long time to resolve

Worst company ive ever worked for!!!! 90% of employees have no clue what they are doing and are lazy and pass work off and they always target people and always lay offs multiple times a year. Do not go work for this company. Their systems are so outdated and it makes work unbearable.

Local management is fine, executives are utterly clueless and focus on pet projects instead of the company as a whole.

Posted 20 days ago

They make themselves easily accessible.

When I dont hear from them I know all Is well

Professional courteous caring sincere dedicated

Review from Admin Dept

Boss came up through ranks, understands both sides, management and field.

Literally everything needs improvement. From coaching to management, to those above them.

Appreciate the excellence at every level

Telling the truth to their employees

The Executives at Lumen are about taking for themselves.

Review from Operations Dept

Understand the need to fix process and procedures and treat emoloyees with dignity.

The starting salary structure is competitive.

Salary is the best part about your compensation

Review from IT Dept

Money money money money money

Dental health vision hearing medical

Review from Admin Dept

Unlimited vacation time, however good luck actually taking it! There's not enough people to cover for you when you're out for more than a couple days.

Im paid less than others while doing more.

Review from Operations Dept

By simply letting me do my job! I've forgotten more than most mgrs here will ever know. Compensation needs to be more than once every 8 yrs and get people to the top of their tier levels.

Missing real needs. River walks

Compensation was good Sr Managers and Directors are poor leaders

Less bonuses for Chief officers and more credit and compensation for employees.

Immediate team are all good and excel at their jobs. I love my team.

Posted 20 days ago

We care about all customers and each other

my coworkers and I work to keep our customers happy, utilizing what few resources we now have. we make every effort to back each other up

Teamwork deficated loyal courteous experienced

Review from Admin Dept

Co-worker are great and have insight

Work and earn their paycheck

No one cooperates, a few carry the whole team

Started with 17 techs. When I left only 2 techs left.

Training is needed to level the field.

Review from Operations Dept

To be allowed to do their job with the expertise they have.

Not much is positive. Maybe my local team.

Posted 20 days ago

It's nothing enjoyable now. No support from management

Always room to learn new things

The office space lightning Spacious clean

Review from Admin Dept

Positive outcomes for our customers.

Replace the entire management from the top down.

Review from Operations Dept

Exceptance of the job that we are doing with what we are given to do the job

Hope is sorely lacking. Rank and file do not trust management

Fundamental change from the CEO. We need a new culture that does not pit one employee or internal group against another. There is no cooperation at Lumen, everyone is out for themselves because that is how you get paid.

Show that you actually value and care about the culture, about the employees you have working for you.

The ability to interview with people from each level.

The job responsibilities were discussed

It was relatively fast compared to others.

One on ones with management

Fairly quick process once past the recruiter phase.

Nothing specific to state here.

Posted 20 days ago

Stop using PearsonVue to interview anyone for any position. Computers don't hire people. People hire people.

Review from Operations Dept

I interview with Northwestern Bell. This question is irrelevant.

Improve the response time between stages. If an employee applies and is a good match and or will be interviewed, don't wait 2 to 3 weeks before reaching out to them. The job market is not only competitive, but it also looks bad on the company.

Review from Sales Dept

The old manager who interviewed me was extremely disorganized. Since I started working there, they insisted my job title was something completely different from the title on my contract and the job I was offered. They were not honest about the scope of the role at all.

The people I am able to interact with.

Interaction with co workers and customers

Review from Admin Dept

The product, technology and pay

Being able to help others on my team and within the company

Team work and other workers are eager to help

Review from Sales Dept

Management needs to all befired at the VP and up level, and competent engineering focused management brought in

Posted 20 days ago

Communication across the board and follow up needs to happen.

Clueless leaders who specialize in bankruptcy need to be fired and new people brought in.

Customers can't reach customer service and when they do, they can't understand foreign accents. Communication is TERRIBLE.

instead of cutting costs to make money, how about offering a quality product, fiber to the home should have happened 20yrs ago.

Inspiring vision and leadership team. Fantastic intranet and product portfolio.

Great growth potential.

I can work from home

Review from Engineering Dept

Co-workers

Review from Engineering Dept

Opportunity to learn about network and how not to treat customers

Review from Sales Dept

rationalization of product portfolio (there are over 300)

Process and systems

Career opportunity and growth

Review from Engineering Dept

Benefits

Review from Engineering Dept

Good old boys club founded by legacy telecom management. Get them out!

Review from Sales Dept