Lumen (formerly CenturyLink) Employee Reviews
Out of 1183 Lumen (formerly CenturyLink) employee reviews, 41% were positive. The remaining 59% were constructive reviews with the goal of helping Lumen (formerly CenturyLink) improve their work culture. The HR team, with 94% positive reviews, reports the best experience at Lumen (formerly CenturyLink) compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 82% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
When I dont hear from them I know all Is well
Professional courteous caring sincere dedicated
Review from Admin Dept
Boss came up through ranks, understands both sides, management and field.
Amazing leadership, product and team
My direct supervisor was the best and I felt she really cared about us
What does the leadership team need to get better at?
Appreciate the excellence at every level
Telling the truth to their employees
The Executives at Lumen are about taking for themselves.
Review from Operations Dept
Understand the need to fix process and procedures and treat emoloyees with dignity.
They should find a different place to work.
What is the best part about your compensation package?
Salary is the best part about your compensation
Review from IT Dept
Money money money money money
Dental health vision hearing medical
Review from Admin Dept
Unlimited vacation time, however good luck actually taking it! There's not enough people to cover for you when you're out for more than a couple days.
5% of my salary annual benefit
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Im paid less than others while doing more.
Review from Operations Dept
By simply letting me do my job! I've forgotten more than most mgrs here will ever know. Compensation needs to be more than once every 8 yrs and get people to the top of their tier levels.
Missing real needs. River walks
Compensation was good Sr Managers and Directors are poor leaders
Less bonuses for Chief officers and more credit and compensation for employees.
What are some of the best things about your team?
We care about all customers and each other
my coworkers and I work to keep our customers happy, utilizing what few resources we now have. we make every effort to back each other up
Teamwork deficated loyal courteous experienced
Review from Admin Dept
Co-worker are great and have insight
We care about our team and our customers
What do your coworkers need to improve and how could you work together better?
Work and earn their paycheck
No one cooperates, a few carry the whole team
Started with 17 techs. When I left only 2 techs left.
Training is needed to level the field.
Review from Operations Dept
To be allowed to do their job with the expertise they have.
What is most positive about the culture and environment at your company?
It's nothing enjoyable now. No support from management
Always room to learn new things
The office space lightning Spacious clean
Review from Admin Dept
Positive outcomes for our customers.
Too much work not good balance life
What needs to change to make the company culture better?
Replace the entire management from the top down.
Review from Operations Dept
Exceptance of the job that we are doing with what we are given to do the job
Hope is sorely lacking. Rank and file do not trust management
Fundamental change from the CEO. We need a new culture that does not pit one employee or internal group against another. There is no cooperation at Lumen, everyone is out for themselves because that is how you get paid.
Show that you actually value and care about the culture, about the employees you have working for you.
What did you like most about the interview process?
The job responsibilities were discussed
It was relatively fast compared to others.
One on ones with management
Fairly quick process once past the recruiter phase.
Friendly chatter about me and my experience.
What would you improve about your company's interview process?
Stop using PearsonVue to interview anyone for any position. Computers don't hire people. People hire people.
Review from Operations Dept
I interview with Northwestern Bell. This question is irrelevant.
Improve the response time between stages. If an employee applies and is a good match and or will be interviewed, don't wait 2 to 3 weeks before reaching out to them. The job market is not only competitive, but it also looks bad on the company.
Review from Sales Dept
The old manager who interviewed me was extremely disorganized. Since I started working there, they insisted my job title was something completely different from the title on my contract and the job I was offered. They were not honest about the scope of the role at all.
Get ride of woke culture
What makes you most happy at work?
Interaction with co workers and customers
Review from Admin Dept
The product, technology and pay
Being able to help others on my team and within the company
Team work and other workers are eager to help
Review from Sales Dept
The internal and external people I interact with every day.
Review from HR Dept
What's going wrong and how can it be improved?
Communication across the board and follow up needs to happen.
Clueless leaders who specialize in bankruptcy need to be fired and new people brought in.
Customers can't reach customer service and when they do, they can't understand foreign accents. Communication is TERRIBLE.
instead of cutting costs to make money, how about offering a quality product, fiber to the home should have happened 20yrs ago.
Bad plant poor investment decisions
What do you like best about your company?
Inspiring vision and leadership team. Fantastic intranet and product portfolio.
Great growth potential.
I can work from home
Review from Engineering Dept
Co-workers
Review from Engineering Dept
Opportunity to learn about network and how not to treat customers
Review from Sales Dept
What would you most like to see improved at your company?
rationalization of product portfolio (there are over 300)
Process and systems
Career opportunity and growth
Review from Engineering Dept
Benefits
Review from Engineering Dept
Good old boys club founded by legacy telecom management. Get them out!
Review from Sales Dept