Lumen (formerly CenturyLink) Culture | Comparably
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Lumen (formerly CenturyLink) Claimed Company
"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more
EMPLOYEE
PARTICIPANTS
949
TOTAL
RATINGS
10244
Updated on: January 14, 2026

Lumen (formerly CenturyLink) Company Culture

Lumen (formerly CenturyLink) Culture

This score is derived from employee ratings & reviews
2.4/5
Lumen (formerly CenturyLink) Overall Culture is rated D-

Top Rated Culture Dimensions

Team
C-
Gender
D+
Manager
D+
Compensation
D
Diversity
D

Lumen (formerly CenturyLink) CEO

Bottom 5%Bottom 5% of Similar Size Companies on Comparably
Jeffrey Storey Lumen (formerly CenturyLink) CEO
Jeffrey Storey
47 /100
See More

Diversity at Lumen (formerly CenturyLink)

Bottom 20%Bottom 20% of Similar Size Companies on Comparably
D

Diverse employees at Lumen (formerly CenturyLink) have rated Team, Environment, and Work Culture as the highest categories they have scored

Women at Lumen (formerly CenturyLink)

Bottom 25%Bottom 25% of Similar Size Companies on Comparably
D+

Women at Lumen (formerly CenturyLink) have rated Team, Perks And Benefits, and Environment as the highest categories they have scored

Lumen (formerly CenturyLink) eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 10%Bottom 10% of Similar Size Companies on Comparably

Recommend to a Friend?

-49

Lumen (formerly CenturyLink) employees are -49% more likely to recommend Lumen (formerly CenturyLink) as a great place to work

19%Promoters
13%Passives
68%Detractors

Working at Lumen (formerly CenturyLink)

Working at Lumen (formerly CenturyLink) is rated below average by 949 employees, across various culture dimensions. Lumen (formerly CenturyLink) employees rate Team highest among all categories, and think that Leadership and Outlook have the most room for improvement, putting Lumen (formerly CenturyLink)’s culture in the Bottom 10% compared to similar sized companies on Comparably and in the Top 10% compared to other companies in Monroe, LA. See below in detail how working at Lumen (formerly CenturyLink) was rated by employees.

Overall Company Culture at Lumen (formerly CenturyLink)

D-

Overall Company Culture at Lumen (formerly CenturyLink) is rated D-

Last updated 16 days ago

Bottom
10%

Lumen (formerly CenturyLink) ranks in the Bottom 10% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 949 Employees

View Results
0
20
40
60
80
100
HR
81
HR81
Customer Support
59
Customer Support59
Admin
58
Admin58
Engineering
58
Engineering58
Sales
55
Sales55
Design
53
Design53
Operations
53
Operations53
IT
50
IT50
Communications
48
Communications48
Finance
46
Finance46
Product
46
Product46
Marketing
44
Marketing44

Lumen (formerly CenturyLink) Employee Reviews

Out of 1183 Lumen (formerly CenturyLink) employee reviews, 41% were positive. The remaining 59% were constructive reviews with the goal of helping Lumen (formerly CenturyLink) improve their work culture.

41%
59%
Positive Reviews41%
Constructive Feedback59%

Positive Reviews From Lumen (formerly CenturyLink) Employees

  • What is the best part about your compensation package?
    Salary is the best part about your compensation
  • What did you like most about the interview process?
    The job responsibilities were discussed
  • What are some of the best things about your team?
    We care about all customers and each other
Read More Positive Reviews

Constructive Feedback From Lumen (formerly CenturyLink) Employees

  • What does the leadership team need to get better at?
    Appreciate the excellence at every level
  • What does the leadership team need to get better at?
    Telling the truth to their employees
  • What do your coworkers need to improve and how could you work together better?
    Work and earn their paycheck
Read More Constructive Reviews

Lumen (formerly CenturyLink) Company Information

Lumen (formerly CenturyLink) Company Overview

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses."

Lumen (formerly CenturyLink) was founded in 1930 and its current CEO is Jeffrey Storey. Since its inception 96 years ago, Lumen (formerly CenturyLink) has grown to 43000 employees.

Lumen (formerly CenturyLink) Mission, Vision & Values

Lumen (formerly CenturyLink) Mission & Values

CenturyLink is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

Lumen (formerly CenturyLink) Vision Statement

At CenturyLink, our Vision is to improve lives, strengthen businesses and connect communitiesbydeliveringadvancedtechnologiesandsolutionswithhonestand personalservice. Toachievethislevelofsuccess,wemustbecommittedtolivingthe Unifying Principles.

Lumen (formerly CenturyLink) Mission, Vision & Values
Headquarter100 CenturyLink Drive
Monroe, LA LA71203
United States of America
Websitewww.lumen.com
Founding Date1930
Tel318-388-9000
Company StatusPublic
StockCTL
Jobswww.centurylink.com/careers

Lumen (formerly CenturyLink) Competitors

Lumen (formerly CenturyLink) competitors include Equinix, Comcast, Cincinnati Bell, and Verizon. Lumen (formerly CenturyLink) ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how Lumen (formerly CenturyLink) compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    Equinix's Logo
    Equinix
    4.6/5
  2. #2
    Comcast's Logo
    Comcast
    4.0/5
  3. #3
    Cincinnati Bell's Logo
    Cincinnati Bell
    3.8/5
  4. #4
    Verizon's Logo
    Verizon
    3.8/5
  5. #5
    Lumen (formerly CenturyLink) Logo
    Lumen (formerly CenturyLink)
    2.4/5
Learn More About Lumen (formerly CenturyLink) Competitors
  • Culture Video

Lumen (formerly CenturyLink) Employees

Lumen (formerly CenturyLink) has 43000 employees. 949 employees at Lumen (formerly CenturyLink) have reviewed Lumen (formerly CenturyLink) across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 16 days ago.

Overall, the 949 Lumen (formerly CenturyLink) employees give their leadership a grade of F, or Bottom 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Lumen (formerly CenturyLink) are mostly dissatisfied with their total compensation at Lumen (formerly CenturyLink), which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Lumen (formerly CenturyLink) are not very pleased with their team. 949 Participants grade the quality of their coworkers a C-. Less than half believe the meetings at Lumen (formerly CenturyLink) are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Lumen (formerly CenturyLink) believe the environment at Lumen (formerly CenturyLink) is negative. Most Participants believe the pace of work at Lumen (formerly CenturyLink) is extremely fast. About 47% of the employees at Lumen (formerly CenturyLink) work 8 hours or less, while 6% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Lumen (formerly CenturyLink) are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
Lumen (formerly CenturyLink) employees generally work 9.3 hrs a day
Work Hours
A Day in the Life
Employees at Lumen (formerly CenturyLink) report the work pace is extremely fast
Work Pace
A Day in the Life
On a typical day, employees at Lumen (formerly CenturyLink) have 0 meetings
Meetings
A Day in the Life
78% of Lumen (formerly CenturyLink) employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Lumen (formerly CenturyLink) employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
53% of Lumen (formerly CenturyLink) employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Lumen (formerly CenturyLink) employees never get valuable feedback on how to improve at work
Feedback
A Day in the Life
57% of Lumen (formerly CenturyLink) employees call their work environment negative
Environment

Joining Lumen (formerly CenturyLink) - Employee Onboarding

The prevailing opinion from employees about joining Lumen (formerly CenturyLink) is that the company was somewhat prepared on their first day. Lumen (formerly CenturyLink) employees concluded that their overall onboarding experience was positive. 54% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Lumen (formerly CenturyLink) Employee Onboarding

Lumen (formerly CenturyLink) KPIs and OKRs

At Lumen (formerly CenturyLink) 25% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Lumen (formerly CenturyLink) KPIs and OKRs is essential for its success. Out of 65 Lumen (formerly CenturyLink) employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 25 have said yes.

AnswerPercent
Yes38%
No62%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes25%
No75%
Are the KPIs/OKRs for your department clear?
Lumen (formerly CenturyLink) KPIs & OKRs

Lumen (formerly CenturyLink) CEO & Leadership

Lumen (formerly CenturyLink) CEO - Jeffrey Storey

Jeffrey Storey Lumen (formerly CenturyLink) CEO
47 /100

Lumen (formerly CenturyLink)’s CEO Jeffrey Storey started in this role in 2018. Jeffrey’s approval rate is lower compared to CEOs at similar sized companies, putting Jeffrey in the Bottom 5% of all CEOs of similar-sized companies on Comparably, and in the Top 10% compared to CEOs of all other companies in Monroe, LA. Jeffrey Storey’s employees rank Lumen (formerly CenturyLink) in the Bottom 30% for Team, in the Bottom 25% for Manager, and in the Bottom 20% for Compensation. Storey is generally unpopular with Lumen (formerly CenturyLink) employees, but ranks especially low with employees in the Design department, and by employees in the Marketing department and employees in the Communications department. However, employees in the HR department have a slightly more favorable view of the CEO. When compared to Lumen (formerly CenturyLink)’s competitors, Jeffrey Storey ranks below both Cincinnati Bell CEO Leigh R. Fox and Verizon CEO Hans Vestberg.

Lumen (formerly CenturyLink) Leadership

The Lumen (formerly CenturyLink) Executive Team is rated a “F” and led by CEO Jeffrey Storey, CMO Wes Gibson, and Executive VP, General Counsel, Chief Administrative Officer & Secretary Stacey Goff

  • Jeffrey Storey CEO / President

    Jeffrey Storey CEO / President

    Jeffrey Storey serves as the CEO / President of Lumen (formerly CenturyLink).

  • Wes Gibson CMO

    Wes Gibson serves as the Senior Vice President and Chief Marketing Officer - Consumer Markets of CenturyLink. Wes... read more

  • Stacey Goff Executive VP, General Counsel, Chief Administrative Officer & Secretary

    Mr. Stacey W. Goff has been the Chief Administrative Officer and Executive Vice President of CenturyLink, Inc.,... read more

  • Dean Douglas Executive Vice President of North America Enterprise

    Dean J. Douglas had served as President, Enterprise Markets of CenturyLink, Inc. from January 2017 to November 2017;... read more

  • Aamir M. Hussain Executive VP & CTO

    Mr. Aamir M. Hussain has been Chief Technology Officer and Executive Vice President of CenturyLink, Inc. since October... read more

  • Jeffrey K. Storey President, COO & Director

    Mr. Jeffrey K. Storey, also known as Jeff, has been the President and Chief Operating Officer of CenturyLink, Inc. since... read more

  • Todd C. Schafer Senior Vice President of Business Service Delivery & Operations

    Mr. Todd C. Schafer has been Senior Vice President of Business Service Delivery and Operations at CenturyLink, Inc.... read more

  • David D. Cole Executive VP, Controller & Assistant Secretary

    Mr. David D. Cole serves as the Chief Accounting Officer, Executive Vice President of Operations Support and Controller... read more

  • Edward Morche President of Strategic Enterprise & Government Markets

    Mr. Edward Morche, also known as Ed, serves as President of Strategic Enterprise & Government Markets at CenturyLink,... read more

See More Executives

Explore Lumen (formerly CenturyLink) Leadership Team

Lumen (formerly CenturyLink) Salaries

How much does Lumen (formerly CenturyLink) pay?

How much do people at Lumen (formerly CenturyLink) get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Lumen (formerly CenturyLink) is $130,313, or $62 per hour, while the estimated median salary is $134,917, or $64 per hour.

At Lumen (formerly CenturyLink), the highest paid job is a Director of Sales at $292,000 annually and the lowest is an Executive Assistant at $41,000 annually. Average Lumen (formerly CenturyLink) salaries by department include: Design at $125,235, Admin at $48,203, Finance at $93,219, and HR at $125,371. Half of Lumen (formerly CenturyLink) salaries are above $134,917.

513 employees at Lumen (formerly CenturyLink) rank their Compensation in the Bottom 20% of similar sized companies in the US (based on 1619 ratings) while 492 employees at Lumen (formerly CenturyLink) rank their Perks And Benefits in the Bottom 20% of similar sized companies in the US (based on 543 ratings).

Salaries contributed from Lumen (formerly CenturyLink) employees include job titles like Lead Engineer, Senior Developer, DevOps, and Developer. Comparably data has a total of 92 salary records from Lumen (formerly CenturyLink) employees.

Last updated 18 days ago.

1st Percentile
$71k
$71k1st Percentile
20th Percentile
$103k
$103k20th Percentile
40th Percentile
$131k
$131k40th Percentile
60th Percentile
$238k
$238k60th Percentile
80th Percentile
$292k
$292k80th Percentile
100th Percentile
$450k
$450k100th Percentile
$130,313*
Average Compensation
$134,917*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Lumen (formerly CenturyLink) Salaries by City

Lumen (formerly CenturyLink) Salaries by Department

Explore Lumen (formerly CenturyLink) Salaries

Diversity & Inclusion at Lumen (formerly CenturyLink)

Diverse employees at Lumen (formerly CenturyLink) score the company 56/100 across various culture categories, placing Lumen (formerly CenturyLink) in the Bottom 20% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Lumen (formerly CenturyLink) across various culture dimensions.

Ranked Culture the Highest

Women 83/100
Tenure - Less Than 1 Year
Men 69/100
Tenure - 5 to 10 Years
Diverse Employees 58/100
Department - Operations

Ranked Culture the Lowest

Women 37/100
Tenure - 1 to 2 Years
Men 42/100
Department - Finance
Diverse Employees 40/100
Department - Finance
Explore Lumen (formerly CenturyLink) Diversity & Inclusion

Lumen (formerly CenturyLink) Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance

Paid Time Off

  • Maternity / Paternity Leave

Financial Benefits

  • 401K / Retirement Plan
Explore Lumen (formerly CenturyLink) Perks and Benefits

Lumen (formerly CenturyLink) PTO

Lumen (formerly CenturyLink) PTO and Vacation policy typically gives 20-30 days off a year with 73% of employees expected to be work free while out of office. Paid Time Off is Lumen (formerly CenturyLink) 3rd most important benefit besides Healthcare when ranked by employees, with 19% of employees saying it is the most important benefit. Lumen (formerly CenturyLink) benefits and PTO Package averages to represent a less than $500 cash value per month.

AnswerPercent
Flex Time36%
Vacation Policy19%
Office Meals0%
401k Contribution45%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes27%
No73%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo14%
$1500 - $2500/mo19%
$1000 -$1500/mo19%
$500 -$1000/mo23%
Less than $500/mo25%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Lumen (formerly CenturyLink) PTO Policy

Lumen (formerly CenturyLink) Careers

Lumen (formerly CenturyLink) Jobs

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H1B Visa

In 2019, Lumen (formerly CenturyLink) applied for 10 H1B visas. Of the work permits applied for, 80% were approved.

Work Permit Application Outcome

Lumen (formerly CenturyLink) has a total of 43000 employees

10
Total Applied
  • 80% Granted (8 out of 10)
  • 10% Denied (1 out of 10)
  • 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 10)
  • 10% Certified-Withdrawn Application was approved but later withdrawn by employer (1 out of 10)

This data was calculated using publicly sourced data from OFLC Performance Data

Let Lumen (formerly CenturyLink) Know You Want To Work There

Overview of Candidates Interested in Lumen (formerly CenturyLink) on Comparably

Candidates By Department

All Industries
20%
Engineering
17%
Sales
16%
IT
11%
Product
6%
Other
30%

Candidates By Location

Denver
4%
Los Angeles
3%
Dallas
3%
Chicago
3%
San Francisco
3%
Other
84%

Lumen (formerly CenturyLink) Internship Program

Acquiring a position in Lumen (formerly CenturyLink) Internship Program is generally does not offer internships. Why intern at Lumen (formerly CenturyLink)? Employees are not so happy at Lumen (formerly CenturyLink) and rate their office perks as terrible. It’s summer, interning should not be only a learning experience, but also an enjoyable one. Lumen (formerly CenturyLink) employees say they’re never bored at work. Additionally, 52% have developed close friendships with their co-workers.

How difficult is it to get an internship at Lumen (formerly CenturyLink)?

Operations
IT
Sales
Very Difficult0%
Somewhat Difficult17%
Not Difficult0%
Difficult16%
Does Not Offer Internships67%
Answered by 6 Operations Interns
Very Difficult33%
Somewhat Difficult0%
Not Difficult33%
Difficult17%
Does Not Offer Internships17%
Answered by 6 IT Interns
Very Difficult25%
Somewhat Difficult0%
Not Difficult0%
Difficult0%
Does Not Offer Internships75%
Answered by 4 Sales Interns
Explore Lumen (formerly CenturyLink) Internship Program

Frequently Asked Questions regarding Lumen (formerly CenturyLink)

What is Lumen (formerly CenturyLink) address?

Lumen (formerly CenturyLink) location is at 100 CenturyLink Drive

Who is the CEO of Lumen (formerly CenturyLink)?

Lumen (formerly CenturyLink) CEO is Jeffrey Storey, their score by employees is 47

What is Lumen (formerly CenturyLink) eNPS?

The eNPS for Lumen (formerly CenturyLink) is -49

What is Lumen (formerly CenturyLink) revenue?

Lumen (formerly CenturyLink) revenue is $18B

What is the salary for Group Engineering Manager in Lumen (formerly CenturyLink)?

Group Engineering Manager average salary in the US is 201k

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