F
44/100
Lumen (formerly CenturyLink) Claimed Company
"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more
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Lumen (formerly CenturyLink) Outlook Employee Reviews
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Positive
Constructive
What makes you most happy at work?
Interaction with co workers and customers
Review from Admin Dept
The product, technology and pay
Being able to help others on my team and within the company
Team work and other workers are eager to help
Review from Sales Dept
The internal and external people I interact with every day.
Review from HR Dept
Money, flexibility, quality of life, ability to run my business.
Review from Sales Dept
The people make me The lost hapoy
THE RELATIONSHIP WITH CLIENT AND PEERS
Review from Communications Dept
My leadership, coworkers, the compensation and company mission.
Review from Sales Dept
Learning from other employees worldwide.
Building things for our customers.
The other employees and the interactions
Review from Engineering Dept
Friendly atmosphere, guidance is excellent!
Review from Finance Dept
That is hard to pinpoint, I have applied for jobs above where I currently am trying to climb the ladder. I have applied roughly 45 times for various positions that are posted and have interviewed for nearly all of them, I have been turned down every time. I used to think moving up, now, nothing
Contributing to the future of electronic communications.
Review from Operations Dept
readiness to help each other
Working with people to solve problems.
Review from Operations Dept
the freedom and flexibility to get my job done; i'm not micromanaged
Review from Operations Dept
The work that I do has meaning.
Review from HR Dept
executing day to day work before TAT
Review from IT Dept
What's going wrong and how can it be improved?
Communication across the board and follow up needs to happen.
Clueless leaders who specialize in bankruptcy need to be fired and new people brought in.
Customers can't reach customer service and when they do, they can't understand foreign accents. Communication is TERRIBLE.
instead of cutting costs to make money, how about offering a quality product, fiber to the home should have happened 20yrs ago.
Bad plant poor investment decisions
repair times use to be 24hrs, even for residential services. Since Storey has come along, he changed residential repair times to up to 14 days & did this in the middle of a pandemic. Everything gets back burnered, except for Level 0.
Review from Operations Dept
The company cannot grow revenue in anyway this is year four of the decline and theres no signs of immediate turnaround
poor cusotmer support, only top 10 cusotmers vioces are heard.
Raises its been a long time
Sell us off let us find new life with new management Ceo shoukd be in prison along with all telecom CEOs all of them only care about their pay
Review from Operations Dept
Well the company is not advertising and doing nothing
Proper sale percentage payment calculations
Lumen should value its employees more and invest in them, through training, benefits and better compensation. Raises should be given at least every 2 years, and employees should be consulted about their career goals and where they'd maybe like to advance through the company.
Leadership is out of touch with everything and everyone is too "pc".
Stop micromanaging and number mincing your employees that actually make the place run. Let the techs do their JOBS to help customers.. Stop forcing them to meet arbitrary numbers that mean nothing in the long run besides a few saved pennies while you lose dollars in customers.
Jobs under consumer ate constantly reduced making it impossible to deliver what the customer expects. People find themselves doing work of 3 jobs with no raise in over 6 years
Miscommunications all around, useless updates and patches, lack of training on new products
My suggestions will never be taken seriously by anyone in management
Review from Admin Dept
Put a focus back on doing it right THE FIRST TIME! And stop sending the work to bendors & out of country!
Review from Sales Dept
Do yiour trsearch !!!! Ask the aberage workef
What do you like best about your company?
Inspiring vision and leadership team. Fantastic intranet and product portfolio.
Great growth potential.
I can work from home
Review from Engineering Dept
Co-workers
Review from Engineering Dept
Opportunity to learn about network and how not to treat customers
Review from Sales Dept
What would you most like to see improved at your company?
rationalization of product portfolio (there are over 300)
Process and systems
Career opportunity and growth
Review from Engineering Dept
Benefits
Review from Engineering Dept
Good old boys club founded by legacy telecom management. Get them out!
Review from Sales Dept
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