Q&A With Lumen (formerly CenturyLink) Employees

An intense focus on customer experience and a passionate, talented workforce, we offer our employees the opportunity to work on technology, projects and services found only at a leading network solutions provider.

How employees describe working at Lumen (formerly CenturyLink)

i am retired formally from centurylong and trying too get help on the in tenet is impossible. to call takes many transfers and extremely long time

I AM RETIRED FOR SOMETIME

Customer service! and have a human being answer the phone when there is trouble!!! Two hours to get a live person is awful! There are over 100 phones out and we couldn't get in personal touch w/you. Only when we called that we had a business line out did we get a live person.

Hr doesn't help new ways to save money all about taking from the workers

Loyalty to customers. Remember they are reason you're in business.

Lumen (formerly CenturyLink) employees generally work 9.3 hrs a day
Employees at Lumen (formerly CenturyLink) report the work pace is extremely fast
On a typical day, employees at Lumen (formerly CenturyLink) have 0 meetings
78% of Lumen (formerly CenturyLink) employees look forward to interacting with their team every day
Lumen (formerly CenturyLink) employees most often take 20-30 paid vacation and sick days each year
53% of Lumen (formerly CenturyLink) employees report they are happy with their work life balance
Lumen (formerly CenturyLink) employees never get valuable feedback on how to improve at work
57% of Lumen (formerly CenturyLink) employees call their work environment negative

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Should I work at Lumen (formerly CenturyLink)?

19% of Lumen (formerly CenturyLink) employees would encourage their friends to become coworkers, whereas 13% are neutral and 68% would not recommend working at Lumen (formerly CenturyLink) to their friends.

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