-49
eNPS Score
Q&A With Lumen (formerly CenturyLink) Employees
An intense focus on customer experience and a passionate, talented workforce, we offer our employees the opportunity to work on technology, projects and services found only at a leading network solutions provider.
How employees describe working at Lumen (formerly CenturyLink)
i am retired formally from centurylong and trying too get help on the in tenet is impossible. to call takes many transfers and extremely long time
I AM RETIRED FOR SOMETIME
Customer service! and have a human being answer the phone when there is trouble!!! Two hours to get a live person is awful! There are over 100 phones out and we couldn't get in personal touch w/you. Only when we called that we had a business line out did we get a live person.
Hr doesn't help new ways to save money all about taking from the workers
Loyalty to customers. Remember they are reason you're in business.
What it's like to work at Lumen (formerly CenturyLink)
- Lumen (formerly CenturyLink) employees generally work 9.3 hrs a day
- Employees at Lumen (formerly CenturyLink) report the work pace is extremely fast
- On a typical day, employees at Lumen (formerly CenturyLink) have 0 meetings
- 78% of Lumen (formerly CenturyLink) employees look forward to interacting with their team every day
- Lumen (formerly CenturyLink) employees most often take 20-30 paid vacation and sick days each year
- 53% of Lumen (formerly CenturyLink) employees report they are happy with their work life balance
- Lumen (formerly CenturyLink) employees never get valuable feedback on how to improve at work
- 57% of Lumen (formerly CenturyLink) employees call their work environment negative
Q&A With Lumen (formerly CenturyLink) Employees
IDX: 150 TOT: 159
How are the benefits at Lumen (formerly CenturyLink) for employees in Sales?
Lumen (formerly CenturyLink) Sales team rates their overall benefits a C- and most of them think the perks are Bad. 65% of Lumen (formerly CenturyLink) employees in Sales say they are satisfied with their benefits. The majority of employees in Sales also get Unlimited of paid vacation, and most of them believe the cash value of their benefits is less than $500/mo.
How are the benefits at Lumen (formerly CenturyLink) for employees in IT?
Lumen (formerly CenturyLink) IT team rates their overall benefits a D- and most of them think the perks are Terrible. 42% of Lumen (formerly CenturyLink) employees in IT say they are satisfied with their benefits. The majority of employees in IT also get 0-10 days of paid vacation, and most of them believe the cash value of their benefits is less than $500/mo.
How are the benefits at Lumen (formerly CenturyLink) for employees in Engineering?
Lumen (formerly CenturyLink) Engineering team rates their overall benefits a D and most of them think the perks are Neutral. 50% of Lumen (formerly CenturyLink) employees in Engineering say they are satisfied with their benefits. The majority of employees in Engineering also get Unlimited of paid vacation, and most of them believe the cash value of their benefits is $500 -$1000/mo.
How's career growth and advancement at Lumen (formerly CenturyLink)?
20% of the same employees also feel like Lumen (formerly CenturyLink) is invested in their career growth. On average, majority of employees do not have a mentor to help them navigate their career at Lumen (formerly CenturyLink).
How are the managers in the Sales department at Lumen (formerly CenturyLink)?
Lumen (formerly CenturyLink) Sales team rates their manager a C or 65/100 and the majority believe their manager truly cares about them as a person. The sales team (70%) also feels pretty comfortable providing negative feedback directly to their boss.
How are the managers in the IT department at Lumen (formerly CenturyLink)?
Lumen (formerly CenturyLink) IT team rates their manager a D- or 50/100 and the majority do not believe their manager truly cares about them as a person. The it team (57%) also doesn't feel comfortable providing negative feedback directly to their boss.
How are the managers in the Engineering department at Lumen (formerly CenturyLink)?
Lumen (formerly CenturyLink) Engineering team rates their manager a C or 66/100 and the majority believe their manager truly cares about them as a person. The engineering team (57%) also doesn't feel comfortable providing negative feedback directly to their boss.
What's the pay like for employees at Lumen (formerly CenturyLink)?
Lumen (formerly CenturyLink) employees rates their pay and overall compensation a D or 53/100. 44% of employees believe they are paid fairly and 56% of employees get raises every year.
How are the benefits at Lumen (formerly CenturyLink) for employees in Marketing?
24% of Lumen (formerly CenturyLink) employees in Marketing say they are satisfied with their benefits. The majority of employees in Marketing also get 20-30 days of paid vacation.
Curious about what work's like at Lumen (formerly CenturyLink)?
Anonymously Ask Lumen (formerly CenturyLink) Employees Any Question
Should I work at Lumen (formerly CenturyLink)?
19% of Lumen (formerly CenturyLink) employees would encourage their friends to become coworkers, whereas 13% are neutral and 68% would not recommend working at Lumen (formerly CenturyLink) to their friends.
| 19% | Promoters |
|---|---|
| 13% | Passive |
| 68% | Detractors |
Working at Lumen (formerly CenturyLink) competitors
Recently Asked Questions about working at Lumen (formerly CenturyLink)
- What's the Product team like at Lumen (formerly CenturyLink)?
- What Product department questions did Lumen (formerly CenturyLink) ask during your job interview?
- How helpful was your Product team when you were first hired at Lumen (formerly CenturyLink)?
- What skills do you need to be successful in the Product department at Lumen (formerly CenturyLink)?
- What is the dress code at Lumen (formerly CenturyLink)?