"O'Charley's owns and operates casual dining restaurants under featuring steaks, poultry, fresh seafood, salads and sandwiches." read more
It depends on what day of the week it is. And which manager is working. We have two amazing managers but the general manager is horrible
What are some of the best things about your team?
The most part it's a friendly staff.
What needs to change to make the company culture better?
More teamwork. More camaraderie with the management
What did you like most about the interview process?
First manager was awesome, and insightful
What's going wrong and how can it be improved?
better Management in situational awareness
Why do you feel undervalued and what would make you feel better about your compensation?
Sometimes they try to entertain the guests and make him happy at the expense of their employees. Should value employees as much as the guests
What does the leadership team need to get better at?
I currently work at O'Charley's and I had a situation tonight. With our general manager who handled a customer complaint poorly towards one of the employees. I've been in the industry 20 years. I am fully aware of taking care of the guest but there is a point where you take care of your employees to
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