O'Charley's Leadership Employee Reviews
What do you like best about the leadership team?
I loved my management at the Dixie Hwy store
My Managers where great Joe Moore there wasnt a time he wouldn't barback for me or bus a table he worked right along with us with us he is amazing but other than that no good leadership teams
That when the Big bosses come in it is ran superb. The way they pretend to hear and understand you, and take time listen.
They teach and are friendly to work with
Our service manager listens to us
Everybody sticks together at all time
Actually listen to griefs and problems
General Manager is awesome!! Assiant GM hes great as well! Dinning room manager loud, hateful, rude to staff and customers. She also picks her favorites and makes sure they make all the $!
They are human and understanding
They are friendly to your face but very unreliable and do not put your needs first.
Whenever we are flowing as a team. It's smooth! It only takes a few trophy climbetrs, to ruin the atmosphere!
I like how are general manager truly cares for the employees!
More like family than employees.
Review from Sales Dept
We are on leadership team meaning of the staff
They help best way they can
It is going down hill
Review from Customer Support Dept
The team work is awesome
Very involved but changes a lot
Review from Operations Dept
They all work together, figure out problems and solve them together
They are competitive as well as passionate
What does the leadership team need to get better at?
Treating everybody fairly not having their favorites
Absolutely everything. Positive reinforcement, leadering, marurity, understand their personal feelings towards a lower level employee should not affect how they treat them or handle things in a business aspect.
Everything, they are all terrible
our management needs to improve their professionalism and respect their employees more than they do. the kitchen manager is also terrible about ordering what and enough of what we need to last through the whole week.
Working with their employees, maybe taking the stick out of their behinds and actually speaking to us like real people.
Having a safe professional environment.
Review from Sales Dept
Consistency, and leading by example... your servers shouldnt be the hardest working people and if they are then why are they paid the least?
Everything in the whole restaurant plus the manager staff needs to know how to treat there employee's!
Hire more people and pay the ones who are working in understuff kitchen
The leadership team needs to get better at the hiring system and genuine respect and treatment of employees .
Quit having employees act like managers
Standing up for new employees and not overworking their staff.
EVERYTHING. Communication. Not hiding when they are needed. Better scheduling so we are staffed
When the team leaders are there
Communicating with customers and employees at all levels of employment from the Corporate team to the restaurant staff.
Employee recognition, not just salaried executives. Seems like nobody in this company is appreciated in any way whatsoever unless you?
Review from Sales Dept
Giving more hours to employees and respecting them we can make a living if manager keep cutting hours
Review from Sales Dept
Employee satisfaction and compensation. It is coming to a point where no one wants to work for this company
Review from Operations Dept
I currently work at O'Charley's and I had a situation tonight. With our general manager who handled a customer complaint poorly towards one of the employees. I've been in the industry 20 years. I am fully aware of taking care of the guest but there is a point where you take care of your employees to
Review from Customer Support Dept
Positive reinforcement. All we get is negative feedback