Synchrony Claimed Company
We're shaping the future of retail financing and customer engagement every day. How? Synchrony brings deep industry expertise, actionable data insights, innovative solutions and differentiated digital experiences to improve the success of every business we serve and the quality of each life we touch. read more
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It's not a bank bank. Open all the time even holidays. Have to change schedule every 6 months. You can't have weekends off. Not a lot of reasons to not look for another job
What is most positive about the culture and environment at your company?
The co workers are great and helpful.
What would you improve about your company's interview process?
Be more open minded and more honest about the company
What are some of the best things about your team?
We work together to build each other up. Changes are implemented same day with no real up skill of what changes. So we have to work together so we don't get written up.
What does the leadership team need to get better at?
Figure out what to do about not letting people have weekends off. At least offer a rotation. Listen to the employees who work on why can improve. Money isn't always the problem or the answer.
What's going wrong and how can it be improved?
Customers tell us in 9/10 calls they don't like the ivr and it never gets addressed. Customers get asked the same up sale every call even after saying no 10 times. We still have to ask or be written up
Why do you feel undervalued and what would make you feel better about your compensation?
We are sales people selling products and we get no commission. If we don't up sale we get written up but we get no bonus for the update. It's all hammer and no rewards. It's just here's a timed call they only want to make a payment but also ask them 20 mins of questions. Then,why was your call long?
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