Synchrony Employee Reviews
Out of 167 Synchrony employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping Synchrony improve their work culture. The Customer Support team, with 80% positive reviews, reports the best experience at Synchrony compared to all other departments at the company. The Finance team offered the most constructive feedback, with 43% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They are engaged with their teams and work with you on anything that comes up
Transparency, Caring about mental wellness of employees
They try to resolve the issues if there are any
My career started as a frontline representative and I currently hold an assistant vice president role. My experience with leadership at all levels is consistent and I have always feel supported. Because of my experience I have gained the cultural awareness to pay it forward to those reporting to me.
They listen to your needs
What does the leadership team need to get better at?
Figure out what to do about not letting people have weekends off. At least offer a rotation. Listen to the employees who work on why can improve. Money isn't always the problem or the answer.
training, knowledge database, time manahement,
They need to pay a person what it is worth to do the job they're doing. They pay you your salary based off of what you were previously making. Doesn't matter that 16 people are doing the same job but there is a $40,000 difference in some of the salaries.
Review from Finance Dept
What is the best part about your compensation package?
Aside from Health and 401k the time off balance
Benefits are good , salary is ok
Our benefits package is great and year over year it has even improve more through the voice of our employees!
I like the HMO ANd other reimbursements
The generous benefits. The company cares about their employees.
Why do you feel undervalued and what would make you feel better about your compensation?
Better 401k match and better hourly
We are sales people selling products and we get no commission. If we don't up sale we get written up but we get no bonus for the update. It's all hammer and no rewards. It's just here's a timed call they only want to make a payment but also ask them 20 mins of questions. Then,why was your call long?
Volume and level of work is greater than pay grade constantly and told that it is part of duties as assigned.
I believe the compensation should be higher
Review from Customer Support Dept
Pay is not competitive
Review from Customer Support Dept
What are some of the best things about your team?
Everyone will help each other.
The coworkers make the place tolerable
Theyre all good peoole and hard workers
all help each other with work
they are always there and we help each there
What do your coworkers need to improve and how could you work together better?
I work from home, I get a lot of second calls that others hurry thru and thetefore do not complete..work ethic
Co-workers are not the problem. Meetings were no beneficial.
Review from Finance Dept
Most people working here are looking to move on, and aren't very invested.
Review from Finance Dept
What is most positive about the culture and environment at your company?
Caring culture, flexible work schedule
We have connections days and there's equality
The freedom to do what i want
The co workers are great and helpful.
It's been 14 months that I joined synchrony, and I never had any bad experience nor anything which I felt like this is wrong, starting from the training everyone helped me a lot, let it be a trainer or a manager, it's just been an amazing experience I have had with Synchrony so far
What needs to change to make the company culture better?
Middle line managers need to get with the message from the top. Middle managers need to support their team.
Focus on inclusion!
Review from Customer Support Dept
What did you like most about the interview process?
Lots of information given about the role/expectations
It isn't about liking it or saying it's bad, it's more about us opening ourself and seeking comfort and getting it successfully.
informative you will not lose track on what to do
Review from Customer Support Dept
I'm not sure what I liked most
Review from Customer Support Dept
Panel interviews, feedback helped me improve
What would you improve about your company's interview process?
Be more open minded and more honest about the company
Honesty and constructive, actionable feedback.
My initial interview 2 years ago was overall a pleasant experience, but it took over 2 months from phone screen to 2 onsite visits and getting the job offer. Because of the long lag time and slow response, I took a lower role from another company for a month until I got the job offer from Synchrony
After the initial phone interview, I had a telepresence interview which was actually very nice.
Review from Finance Dept
What makes you most happy at work?
Working with likeminded individuals that care about their job
I would say Smiling co-worker, Open-minded people around me,it feels good to work when you get positive vibes and the environment it's sweet and full of happiness
Work from home More Flexibility on the productivity and sched ad setting
Review from Customer Support Dept
Ability to affect change and make a difference for customers and clients
Being empowered to make a difference in the company's goals and having supportive management who not expect potential setbacks, but encourages learning for it to be effective in the future.
What's going wrong and how can it be improved?
Customers tell us in 9/10 calls they don't like the ivr and it never gets addressed. Customers get asked the same up sale every call even after saying no 10 times. We still have to ask or be written up
Management expected too much from employees. Even though paid salary, treated like hourly employees and the work load and expectations were tremendous andnot obtainable.
Review from Finance Dept
The company needs to work better with customers. It's easy to burn out on dealing with them because they're so angry with the company.
Review from Finance Dept
Very hard to move internally.
Review from Customer Support Dept
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What would you most like to see improved at your company?
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