50
eNPS Score
Q&A With Synchrony Employees
You and Synchrony have something important in common: we’re both completely invested in your success. Development is more than a talking point for us. It’s a matter of pride and a pillar of our business. Our philosophy differs from other companies, and it may take some getting used to. Because instead of chasing roles, we want you to chase experiences. We grow your resume, but we also nurture your confidence. And while we definitely develop your skills, we also expand your wisdom and leadership. It’s called our Career Growth Framework. And we think it’s the best way to achieve your ambitions.
How employees describe working at Synchrony
It is amazing, they are understanding and wonderful to work for.
Lieing and cheating their customers
The coworkers make the place tolerable
Your customer service and billing department. I my account was closed due to a double payment and what happened after. I have a credit history of 785 and have made all my payments on time and because of the snafu my card was cancelled and I would like a reinstatement.
My company is amazing i absolutely love working there TRUE BLESSING and would recommend to EVERYONE
What it's like to work at Synchrony
- Synchrony employees generally work 8.5 hrs a day
- Employees at Synchrony report the work pace is comfortably fast
- On a typical day, employees at Synchrony have 2 meetings
- 81% of Synchrony employees look forward to interacting with their team every day
- Synchrony employees most often take 20-30 paid vacation and sick days each year
- 71% of Synchrony employees report they are happy with their work life balance
- Synchrony employees typically get valuable feedback on how to improve at work Once a month
- 81% of Synchrony employees call their work environment positive
Q&A With Synchrony Employees
IDX: 0 TOT: 29
What do people at Synchrony Financial think about the CEO? What do they do well and what can they improve?
Top Employee Response
CEO is great however questionable decisions being made about compensation. More money for analytics / data science employees
CEO understands the struggles but nothing she can do
Margaret started in our call center and worked her way up..everyone loves her..shes a true success
How common are layoffs at Synchrony Financial?
Top Employee Response
Very Common in 2018-2019
2020. Volunteering layoffs, tons of firing, they are struggling
Unheard of
What part of Synchrony Financial's business is growing fastest? What part is having difficulties?
Nothing is growing right now
No difficulties, fraud is hard for every bsnk thanks to the Equifax breach, so that dept growth has skyrocketed
Everything is growing but sticking to old methodologies is slowing the company down.
How's the work life balance at Synchrony Financial?
Top Employee Response
Very flexible but depends on the department
No work life balance whatsoever - you will be required to work nights, weekends etc.
Good..generous paid time ofg, remarkable late gal leave/maternity leave, short term disability coverage (but MetLife..awful), better than most
What's the interview process like at Synchrony Financial?
Regular interview process with various team members
Professional but friendly, interviews are our managers and team members
Horrib!e, way too formal
If you could make changes, how would you improve the culture at Synchrony Financial?
Support people who are overworked
Better IT support..really irritating delays, errors etc.
Value of tenure
What are your coworkers at Synchrony Financial like?
Top Employee Response
Coworkers are smart and hard working. We all have our specialty and collaboration is applauded.
Phenomenal
What are you most excited about working at Synchrony Financial?
Top Employee Response
The opportunity to collaborate with our partners across developing technologies. The company is investing heavily in analytics and data to drive efficiency across all aspects of the business.
People
What's the company culture like at Synchrony Financial?
Culture was great but no work/life balance
The company is focused on creating seamless credit programs that push our retail partners initiatives forward. The diverse industries of our partners allows for employees to gain end to end exposure to our product.
How long after an interview at Synchrony does it take to hear back?
Two weeks
What is the dress code at Synchrony?
Casual
What interview questions does Synchrony Financial ask?
Behavioral questions
What benefits does Synchrony provide?
Medical, dental, life, attorney, FSA, mental health, hospital, and more
What's the vibe like in the Customer Support dept at Synchrony Financial? How many hours are you working?
Good vibe; 40+ hrs OT readily avao;ab;e
How's the leadership on the Customer Support team at Synchrony Financial?
Very well intentioned
How can I improve my chances of being hired at Synchrony Financial?
Multi tasking is a must, phone room experience in high volume call ctr, no selling required in most positions, finance background helpful for compliance reasons
What's the best part of your job at Synchrony Financial?
Comfortable for long term employment, benefits are very generous
How's the work pace at Synchrony Financial?
Seasonal and change relatef
How do you feel about going to work at Synchrony Financial everyday?
Depends on the day, lots of support here by all Mgmt, the IT issues are prevelant through..makes for some very ugly days. Client docs is now required to handle all account, both retail and healthcare which are markedly different portfolios and systems..it's often like doing 2 jobs for one paycheck in terms of call volume and required info, knowledge, compliance scripting etc..no walk in the park here!
Curious about what work's like at Synchrony?
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Should I work at Synchrony?
68% of Synchrony employees would encourage their friends to become coworkers, whereas 14% are neutral and 18% would not recommend working at Synchrony to their friends.
| 68% | Promoters |
|---|---|
| 14% | Passive |
| 18% | Detractors |
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Recently Asked Questions about working at Synchrony
- How long after an interview at Synchrony does it take to hear back?
- What is the dress code at Synchrony?
- What benefits does Synchrony provide?
- What's the vibe like in the Customer Support dept at Synchrony Financial? How many hours are you working?
- How's the leadership on the Customer Support team at Synchrony Financial?