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Copesan is a hurdle causing national account losses. Regional companies must redirect clients to Copesan who cannot even enter service orders in a timely & complete manor. Acquisition transition team-complete disjointed nightmare. Paying starvation wages to CSR's who deal with a disjointed process.
What makes you most happy at work?
Being able to assist customers and dispatch service techs
What is most positive about the culture and environment at your company?
Nothing. No one wants to take responsibility for their errors. Admin department and copesan do thier jobs wrong and exclude information slowing uo the service for customers
What does the leadership team need to get better at?
Lift your wages and might retain some employees and not have so much turn over, support your csr's instead of having them finance thier own equipment for the job, fix your process. Disjointed software that complicates and slows down service. No pay raises for merit and barely raise equivelent CPI.
What do your coworkers need to improve and how could you work together better?
When I have co workers we support eachother well but I don't have coworkers. 6 months in advance we knew were going to have staff shortages no moves were made until. We were down to 1. Me. Controlling and dispatching 8 different regions alone with intermittent help from the higher ups at best.
Why do you feel undervalued and what would make you feel better about your compensation?
3000 monthly gross, 2000 after taxes, minus health care for 2, leaves 400 a week in everyone's pockets to pay rent, buy groceries, utilities. I WOULD ASK THE CEO : PLEASE SHOW US 5 YEAR EMPLOYEES A BUDGET FOR HOW WE CAN AFFORD TO LIVE ON A SINGLE INCOME? There is ZERO!-NO opertunity for advancement
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