Terminix Employee Reviews
Out of 320 Terminix employee reviews, 51% were positive. The remaining 49% were constructive reviews with the goal of helping Terminix improve their work culture. The Product team, with 71% positive reviews, reports the best experience at Terminix compared to all other departments at the company. The Sales team offered the most constructive feedback, with 50% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Personal and hands off with me.
They will push you to your goals
The managers from Branch 2289 in McKinney, TX are, by far, the best leadership I have ever worked for in any career I have been in.
Works with others and makes sure all is good and safe.
Review from Product Dept
Their willingness to help everybody no matter what the problem is and how knowledgeable they are when you need to ask a question
What does the leadership team need to get better at?
Helping with retention of employees and quality control for customers.
Following the policies they try to enforce
Accountability Not using their years of experience as a reason to be lazy.
Learning about the rights employees have, actually helping them grow, and for sure accountability.
Review from Customer Support Dept
Finding better EXPERIENECED leaders with integrity. They also need to promote better work life balance for employees. People should not feel like they are being punished for taking time off.
What is the best part about your compensation package?
Retirement has a fair match
Insurance package and the benfits
401k benefit seems to be good
Its industry standard and adequate
Vehicle expense and gas card.
Why do you feel undervalued and what would make you feel better about your compensation?
Actually getting paid my compensation would make feel better about it. And for thr upcoming hungry guys give them some paying jobs. Stop tunneling them to the same guy and them waving thay in our face like look you can make this too. You cant
OVER WORKED AND UNDERPAID. Ive asked for a raise and the branch manager says he has no control on that.
Review from Product Dept
I was hired as sales and now im customer service. All new sales have been taken from us and of you already have terminix service the last thing anyone wants to do is get more bad service.
Insurance is lacking compared to other companies that are in the billions. If you care about our safety don't just try to prevent us from being unsafe also take I to account accidents happen and offer better benefits
Care more about employees and not numbers.
What are some of the best things about your team?
Every thing very good guys
We are like a family
They know how to get a work done properly despite lack of information from other wings of the company
We work together to help one another out.
Review from Product Dept
smart, outgoing, reliable when needed.
What do your coworkers need to improve and how could you work together better?
Nobody works together ag all
When I have co workers we support eachother well but I don't have coworkers. 6 months in advance we knew were going to have staff shortages no moves were made until. We were down to 1. Me. Controlling and dispatching 8 different regions alone with intermittent help from the higher ups at best.
Teammates, respect, consideration and good quality work
Stop playing favorites and make it a fair atmosphere
It was a Virtual/Remote job, so interaction with co workers was very limited. I really didn't know any of them, and it wasn't my main focus.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Family setting and open communication
Hiring the right people and screening them.
Technicians know we're all in the same boat so we know how to make things work
Most positive is management support
Review from Operations Dept
No complaining no drama everyone is coming in and ready to take on their day including challenging tasks as well as talking other through.
What needs to change to make the company culture better?
Manager support and interaction. No helicopter managing.
More time off and less morning meetings
Pay the employees on time
Review from Operations Dept
Help the sales side more by not goving all sales to telecenters instead of having meeting after meeting
Review from Sales Dept
Bring in new heavy-handed CEO that cleans out the relentlessly bad management from top to bottom
What did you like most about the interview process?
The interviewer was nice and friendly
I honestly cant remember what was good about it.
Review from Product Dept
Nothing hard to go through
The interview process was extensive in comparison to the actual job relevance and pay.
It was Short and sweet
What would you improve about your company's interview process?
Quicker background checks for sure
Review from Operations Dept
Making the managers actually be honest
Stop pulling the old bait and switch routine. Tell the truth about what the job really entails, so candidates will know what to expect. In other words, stop lying...
Review from Customer Support Dept
Actually interview people. I was called by a recruiter and then my interview was less than 5 minutes branch manager just asked if the pay plan was okay and if I wanted to be hourly or production
Review from Operations Dept
What makes you most happy at work?
The things i get to do, the industry itself is great.
I'm most happy when the customers are happy
Meeting with coworkers that understand
Review from Sales Dept
Being around my crew learning
Being able to assist customers and dispatch service techs
What's going wrong and how can it be improved?
Paid better. Give me what im worth.
Review from Product Dept
Techs and inspectors don't always show up. If customers have termite protection and termites eat their home it is literally a battle to get terminix to do their part by fixing the damages. If inspectors think customers will not buy more services they no show to those appointments.
Everything is wrong they can pay what they owe and do what they should have done
Lack of communication with branches and customers
Review from Customer Support Dept
Pay us for all the hours we are on the clock working for you
Review from Product Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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