VXI Global Solutions Claimed Company
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has over 42,000 employees in more than 40+ locations in North America, Asia, Europe, the Middle East and Africa, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands.
VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of the few US-based customer-care organizations in China.
VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global s read more
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We used to experience passion for people, now it seems we are just trying to keep things afloat. Appreciate still the efforts by some leadership who continues to partner with us to do our work
What would you improve about your company's interview process?
Be up to date with the market outside of VXI
What are some of the best things about your team?
My team/cluster are skilled, but we are not equipped with systems to do our job.
What's going wrong and how can it be improved?
Too many changes. Unclear directions and directives. Decisions impacting the team's future is dictated by one person only.
Why do you feel undervalued and what would make you feel better about your compensation?
Retirement benefits, better payroll and HMO. Better work set up - work from home for those that are not needing client facing like support group.
What does the leadership team need to get better at?
Listen to your people, stay up to date with the latest outside of VXI (market, competitors etc), invest in technology/system/innovation that would really help the company and VXI employees.
What needs to change to make the company culture better?
Invest in technology and system to help your employees do their jobs better and not to cut cost. Invest on people and not treat them as numbers, replacing them asap with cheaper paid employees. Provide better benefit package (Retirement and better HMO) and work set up like WFH/Hybrid.
Other Employee Reviews for VXI Global Solutions
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