Williams-Sonoma Claimed Company
Williams-Sonoma is a retailer of home furnishings and gourmet cookware that offers products for every room in the house. read more
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Lack of communication between departments. Bad systems. Little to no communication with customer to prevent issues with company. Issues customers call about show we as a company don't really care about our products. Not really proud to work here anymore.
What is most positive about the culture and environment at your company?
Some coworkers try to be positive and realistic.
What did you like most about the interview process?
It was comfortable and easy. Did it at home. Was able to take my time and work on my responses.
What's going wrong and how can it be improved?
Just seems like there is little to no care about the actual customer experience for a luxury brand. If we made the business more customer focused, it would be better for everyone involved and we'd probably keep a good reputation.
What do your coworkers need to improve and how could you work together better?
I don't interact with coworkers often enough to judge them. The ones I do interact with are a coin toss and will either help or they won't. We'd work better together if we had established teams and systems to work with each other within.. not just queues and metrics.
Other Employee Reviews for Williams-Sonoma
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