Williams-Sonoma CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
I like that they promote from within
Review from Customer Support Dept
Need more resources for the employees that work remotely.
Review from Customer Support Dept
Open to new ideas and suggestions
Review from Customer Support Dept
It is Encouraging to be in a position where you can make a postive impact on others
Review from Customer Support Dept
They are always available to take calls.
Review from Customer Support Dept
What does the leadership team need to get better at?
Diversity. Training that matters. Simplicity. True customer service and care.
Review from Customer Support Dept
There is bullying the work place within William Sonoma
Review from Customer Support Dept
organization and leadership. HR team is the worst at getting a hold of and they will throw you out there with little direction. It is like the blind leading the blind. supervisors are contradictive. In training they go over company policy and then supervisors will tell you to do the opposite.
Review from Customer Support Dept
Listening to the concerns of associates. Working WITH associates instead of against them.
Review from Customer Support Dept
Supervisor tends to complain about being busy and makes excuses.
Review from Customer Support Dept
What is the best part about your compensation package?
I am too new to the company to give an opnion
Review from Customer Support Dept
I like that we have paid time off
Review from Customer Support Dept
Insurance coverage and 401k plans
Review from Customer Support Dept
Cheap insurance that is affordable
Review from Customer Support Dept
It includes other things other than health insurance.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Benefits (health care, dental care, etc.) are 100% employee paid.
Review from Customer Support Dept
as customer service reps, we take on quite a bit from customers including getting yelled at for things that are beyond our control. because the company's vendors are horrible at communication back to us, we get the grut end of the stick. we have little support from supervisors in handling these
Review from Customer Support Dept
If the wages where higher considering we have a whole bunch of bills
Review from Customer Support Dept
One of the lowest paying companies. Behind the time with technology. Customers treat employees terrible.
Review from Customer Support Dept
What are some of the best things about your team?
I like that we do not have many
Review from Customer Support Dept
we get better help with what to do from coworkers than from management
Review from Customer Support Dept
Hard working and open to feedback
Review from Customer Support Dept
Working together to make our jobs less tedious, working together for the growth and advancement of the company
Review from Customer Support Dept
They are always willing to help.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
All remote so no interaction with other employees.
Review from Customer Support Dept
STOP USING THEIR AUTHORITY AS A BULLYING TACTIC
Review from Customer Support Dept
Better training. Seasonal employees lack training needed to address simple issues. Many are more concerned with their stats than providing good service.
Review from Customer Support Dept
Last meeting the sup complained about being busy. She is not able to answer questions, says she will find out then no follow up.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The customers , there is nothing positive I have to say about my immediate supervisor or manager
Review from Customer Support Dept
I work at home so that is definitely positive
Review from Customer Support Dept
That your co-workers are more helpful than the supervisors.
Review from Customer Support Dept
we get to work from home
Review from Customer Support Dept
They put people first and give back to the community
Review from Customer Support Dept
What needs to change to make the company culture better?
Actually being able to serve the customer. The "policies" are stringent so as to NOT provide returns or refunds. Once they have the customer's money, their goal is to keep it. SO they have a list of "policies" to discourage the customer.
Review from Customer Support Dept
I am usually quite happy with my job, but the issues with STELLA surveys and lack of insight by management are detrimental to associates.
Review from Customer Support Dept
Stop allowing customers to treat employees poorly. Something may be going wrong with their order but we should not be expected to give the customer more than what we make in a week. The nasty customers reviews should not impact our continued employment or pay.
Review from Customer Support Dept
What did you like most about the interview process?
Everyone was professional yet friendly and very up beat
Review from Customer Support Dept
I was not very hard to get hired
Review from Customer Support Dept
it was simple and easy
Review from Customer Support Dept
They make you feel very comfortable
Review from Customer Support Dept
The fact that it did not feel like an interview felt more like a discussion between two individuals.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Williams-Sonoma yet.
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What makes you most happy at work?
Assisting the customers and hearing them being satisfied with the products
Review from Customer Support Dept
I like that I work at home
Review from Customer Support Dept
Working with a great group of people
Review from Customer Support Dept
The fact that i am in a position to assist people with their inquiries and be a problem solver sometimes makes me feel like a super hero.
Review from Customer Support Dept
Working from home and enjoying my peace
Review from Customer Support Dept
What's going wrong and how can it be improved?
It is just too complicated to assist their customers. Hard to imagine that the products are pricey, but the policy towards customers is like a bargain clothing store that won't allow returns or the ability to try on the item....but for the wealthy.
Review from Customer Support Dept
Need more resources for the employees that work remotely.
Review from Customer Support Dept
there needs to be more structure and better organization as well as more support from our management team. leaving us in the dark to figure things out after training is not the most effective way for success
Review from Customer Support Dept
The performance metrics are too high to meet most times.
Review from Customer Support Dept
Improve shipping. Communicate with customers about backorders. Do not allow customers to treat employee bad.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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