Williams-Sonoma Claimed Company
Williams-Sonoma is a retailer of home furnishings and gourmet cookware that offers products for every room in the house. read more
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not the most ideal place to work. yet it was a pretty sweet deal to be able to work from home in the call center and the days for the most part went by pretty quickly. Trying to get answers from HR was nonexistent and was difficult to get a hold of. 43 min hold before I could reach an HR rep
What is most positive about the culture and environment at your company?
we get to work from home
What did you like most about the interview process?
it was simple and easy
What are some of the best things about your team?
we get better help with what to do from coworkers than from management
What's going wrong and how can it be improved?
there needs to be more structure and better organization as well as more support from our management team. leaving us in the dark to figure things out after training is not the most effective way for success
What does the leadership team need to get better at?
organization and leadership. HR team is the worst at getting a hold of and they will throw you out there with little direction. It is like the blind leading the blind. supervisors are contradictive. In training they go over company policy and then supervisors will tell you to do the opposite.
Why do you feel undervalued and what would make you feel better about your compensation?
as customer service reps, we take on quite a bit from customers including getting yelled at for things that are beyond our control. because the company's vendors are horrible at communication back to us, we get the grut end of the stick. we have little support from supervisors in handling these
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