Williams-Sonoma Employee Reviews
Out of 420 Williams-Sonoma employee reviews, 63% were positive. The remaining 37% were constructive reviews with the goal of helping Williams-Sonoma improve their work culture. The Product team, with 86% positive reviews, reports the best experience at Williams-Sonoma compared to all other departments at the company. The Sales team offered the most constructive feedback, with 62% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
The communication is great good vibes
Store leadership team works extremely hard to ensure daily goals are met, supporting Sales Associates, processing and placing large quantities of new inventory, aggresively changing store displays
They are all very helpful without being rude or demeaning
Review from Customer Support Dept
Leadership is easily accessible, most of the time.
The district and in store managers are great. We have a healthy work environment where we all help out. I love my team and they are the reason i stay working for william sonoma
What does the leadership team need to get better at?
Listening to employee complaints and stop gossipping about everyone.
Acknowledge the work of their employees and pay them fair wages. Stop expecting more for less. Stop restricting employees' access to basic needs like water and breaks.
Accountability and follow up. Most of all communication.
Authenticity is lacking, genuine care for employees well being and career path
Training in the area of professionalism and management skills.
What is the best part about your compensation package?
Since I'm part time, my discount is my compensation package and is definitely a plus.
Everything, about the compensation package!
The employee discount is excellent.
The benefits are better than most
It covers health and other benefits
Why do you feel undervalued and what would make you feel better about your compensation?
Absolutely you don't get paid what your worth is for working there
with infaltion out of control salaries should increase accordingly. bonuses should be more fairly distributed not to just the decision makers but the oeople who actually do the work.
A lot of work for poor hours and every holiday
I work doing something in the store always keeping busy and take pride in my work and others stand around talking, on their phone. The compensation in relative to the product prices is completely off balance. They raise the prices and want you to work harder but no increase.
The salary is less than many similar companies. Being paid the going rate in my area would go a long way to making me feel better.
What are some of the best things about your team?
We are a team and always help each other.
They're willing to help each other.
The team members other than management are kind and decent.
We care about our work. For the most part we enjoy working together. We are mature and have diverse backgrounds and past work experience which enhance the sales experience
We all strive for greatness
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
I don't interact with coworkers often enough to judge them. The ones I do interact with are a coin toss and will either help or they won't. We'd work better together if we had established teams and systems to work with each other within.. not just queues and metrics.
Coworkers need to stop bullying other coworkers. Do the job they are getting paid for.
I think more yram bonding
Even work load so everyone gets their fair share of the work
I think the employees need to speak out about the underhanded treatment that's coming from corporate.
What is most positive about the culture and environment at your company?
Care about work we do and we can convey our skills and knowledge to customers. There is a sense or apathy due to poor compensation and lack of benefits. There arecno incentives to go above and beyond
Some coworkers try to be positive and realistic.
They all treat you with respect and care and concern
Review from Customer Support Dept
The friendships I make with fellow employees. We often commiserate about how terrible it is to work there and how much we resent it.
it was very friendly while it lasted
What needs to change to make the company culture better?
The rating system needs to change
Value anyone other than upper management. listen to you employees. Invest in better websites and apps to allow for better consumer interface.
i need to get a new job, theres no saving this place
Review from Operations Dept
More pay!!! People need to mind their business, leave personal problems, at home. Work together more, & rotate management and leads.
A toxic work environment is created by the CEO and it trickles down to the stores.
What did you like most about the interview process?
It was a recording video responses to questions
Easy, the team was easy to talk to and questions were easy because manager had already made the decision to hire.
People seemed really sincere. They seemed to want to set me up for success.
My experience was different in that i was hired on the spot, although there was a lapse of time between submitting my resume/application and being contacted. I have found this to be problematic across the board with retail business like Williams Sonoma
It was comfortable and easy. Did it at home. Was able to take my time and work on my responses.
What would you improve about your company's interview process?
Present realistic expectations of the work environment. It is not at all what you make it out to be.
Train the interviewers and customize the interview
Make it more personable and faster
Required knowledge in warehouse operations.
interviewing was professional however some personal effect would go a long way
What makes you most happy at work?
Helping our guests finding the right products for their needs and dreams.
Actually helping customers instead of having to lie to them or pass them off to someone else.
Being able to engage with customers and convey my knowledge of products and my professional experience. Working with my associates
Working with guests and helping them make their homes beautiful.
Going to lunch then leaving. There are no windowss there and ceiling tiles are missing lol.
What's going wrong and how can it be improved?
Just seems like there is little to no care about the actual customer experience for a luxury brand. If we made the business more customer focused, it would be better for everyone involved and we'd probably keep a good reputation.
Listen to your employees and take our feedback seriously. Then take action.
Customers are receiving damaged furniture that theyve been waiting for for months. The stores are being punished for someone elses mistake and its only hurting the company as a whole. Our delivery team needs to do better
Customer service terrible…product improvement/quality control…free shipping…return p
Revamp from the ground up. The company is stagnant in its current model. How did west elm hotels go? Are orders being fulfilled? No focus.
What do you like best about your company?
Distance from my home, it's close.
Review from Operations Dept
What would you most like to see improved at your company?
The pay should go up. Train the leads and managers to do their jobs right.
Review from Operations Dept