Williams-Sonoma Claimed Company
Williams-Sonoma is a retailer of home furnishings and gourmet cookware that offers products for every room in the house. read more
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Extremely disappointing. Not sure who will continue to shop here with surge of millennials and decline of baby boomers. The 1% vibe isn't even welcoming to the 1%ers. WS will soon join the ranks of Radio Shack, Sears, Ann Taylor, Pier I, Toys R Us. Gone.
What do your coworkers need to improve and how could you work together better?
All remote so no interaction with other employees.
Why do you feel undervalued and what would make you feel better about your compensation?
Benefits (health care, dental care, etc.) are 100% employee paid.
What does the leadership team need to get better at?
Diversity. Training that matters. Simplicity. True customer service and care.
What needs to change to make the company culture better?
Actually being able to serve the customer. The "policies" are stringent so as to NOT provide returns or refunds. Once they have the customer's money, their goal is to keep it. SO they have a list of "policies" to discourage the customer.
What's going wrong and how can it be improved?
It is just too complicated to assist their customers. Hard to imagine that the products are pricey, but the policy towards customers is like a bargain clothing store that won't allow returns or the ability to try on the item....but for the wealthy.
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