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About 1&1 Hosting's Brand

A leader amongst global Web hosting providers.

Brand at a Glance

83%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service

1&1 Hosting NPS

1&1 Hosting's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether 1&1 Hosting's customers would recommend using the product based on a scale of -100 to 100.

1&1 Hosting Overall NPS

0
NPS
33%Promoters
34%Passives
33%Detractors
1&1 Hosting Overall NPS

1&1 Hosting NPS Trend

-100
-50
0
50
100
Jun 2021
-100
Jun 2021Jun 2021
Sep 2021
0
Sep 2021Sep 2021
Jan 2022
0
Jan 2022Jan 2022

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

1&1 Hosting Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of 1&1 Hosting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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83
83%
17
17%
1&1 Hosting Customer Loyalty

1&1 Hosting Product Quality

3.2/5

1&1 Hosting has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

Sign Up to unlock 1&1 Hosting's overall Product Quality score rated by its users and customers.

1&1 Hosting Product Information

1&1 Hosting’s product quality score is a 3.2 out of 5 as rated by its users and customers.

Website
http://www.1and1.com/
Company Size
1,001-5,000 Employees

Industry

Tech
AdTech
Ecommerce and Marketplaces
Productivity
SaaS

1&1 Hosting Pricing

1&1 Hosting ROI & Value For Money

3.2/5

1&1 Hosting has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

Sign Up to unlock 1&1 Hosting's overall ROI score rated by its users and customers.

1&1 Hosting Customer Service

3.2/5

1&1 Hosting has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

Sign Up to unlock 1&1 Hosting's overall Customer Service score rated by its users and customers.

About 1&1 Hosting's Customer Service

Address

701 Lee Road, Suite 300, Chesterbrook, 19087


Website

http://www.1and1.com/


Phone Number

610-560-1441

1&1 Hosting as an Employer

2.3/5

1&1 Hosting has a 2.3/5 stars for its overall company culture rated by their employees

  1&1 Hosting CEO
bottom
5%
CEO of 1&1 Hosting

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

1&1 Hosting scored a 0 for Net Promoter Score and a -73 for Employee Net Promoter Score. NPS gauges how likely a customer of 1&1 Hosting would recommend the brand to a friend. ENPS measures how likely 1&1 Hosting employees would recommend working at 1&1 Hosting to a friend.

Net Promoter Score

0
NPS Score
33%Promoters
34%Passive
33%Detractors

Employee Net Promoter Score

-73
eNPS Score
11%Promoters
5%Passive
84%Detractors

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