0
NPS
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1&1 Hosting
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About 1&1 Hosting's Brand
A leader amongst global Web hosting providers.
Brand at a Glance
87%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
1&1 Hosting NPS
1&1 Hosting's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether 1&1 Hosting's customers would recommend using the product based on a scale of -100 to 100.
1&1 Hosting Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
1&1 Hosting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Sep 2021 0 | Sep 2021 | 0 |
Jan 2022 0 | Jan 2022 | 0 |
May 2022 -25 | May 2022 | -25 |
Jan 2023 0 | Jan 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
1&1 Hosting NPS by Gender
1&1 Hosting's NPS was rated 34 by Male customers on Comparably.
Male
34
1&1 Hosting's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
1&1 Hosting's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
1&1 Hosting Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of 1&1 Hosting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
1&1 Hosting Customer Loyalty Score by Gender
1&1 Hosting's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
1&1 Hosting Product Quality
3.3/5
1&1 Hosting has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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1&1 Hosting Product Information
1&1 Hosting’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.1and1.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Ecommerce and Marketplaces
Productivity
SaaS
Quick Insights into 1&1 Hosting Product Quality
1&1 Hosting's Product Quality score was rated highest by Male customers.
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Ranked 1&1 Hosting Product Quality the Highest
1&1 Hosting Product Quality Score by Gender
1&1 Hosting's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of 1&1 Hosting.
Male
4.1/5
Female
N/A
1&1 Hosting Pricing
1&1 Hosting ROI & Value For Money
3.2/5
1&1 Hosting has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into 1&1 Hosting ROI
1&1 Hosting's ROI score was rated highest by Male customers.
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Ranked 1&1 Hosting ROI the Highest
1&1 Hosting ROI Score by Gender
1&1 Hosting's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
1&1 Hosting Customer Satisfaction (CSAT)
1&1 Hosting Customer Satisfaction (CSAT) Score
67 / 100
1&1 Hosting has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
1&1 Hosting Customer Service
3.2/5
1&1 Hosting has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About 1&1 Hosting's Customer Service
Address
701 Lee Road, Suite 300, Chesterbrook, 19087
Website
http://www.1and1.com/
Phone Number
610-560-1441
Quick Insights into 1&1 Hosting Customer Service
1&1 Hosting's Customer Service score was rated highest by Male customers.
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Ranked 1&1 Hosting Customer Service the Highest
1&1 Hosting Customer Service Score by Gender
1&1 Hosting's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of 1&1 Hosting.
Male
3.8/5
Female
N/A
1&1 Hosting as an Employer
Consumer vs. Employees
1&1 Hosting scored a 0 for Net Promoter Score and a -66 for Employee Net Promoter Score. NPS gauges how likely a customer of 1&1 Hosting would recommend the brand to a friend. ENPS measures how likely 1&1 Hosting employees would recommend working at 1&1 Hosting to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-66
eNPS Score
| 14% | Promoters |
|---|---|
| 6% | Passive |
| 80% | Detractors |
