-63
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
1-800 FLOWERS
Marketing or Exec? Claim Your Free Account
About 1-800 FLOWERS' Brand
1-800-Flowers is an online floral marketplace that delivers flowers and gifts for special occasions.
Brand at a Glance
57%
Customer Loyalty
1.6/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
1-800 FLOWERS CMO
Amit Shah
Amit Shah serves as the Chief Marketing Officer of 1-800-FLOWERS.COM, INC.. Amit started at 1-800-FLOWERS.COM, INC. in March of 2017. Amit currently resides in the Greater New York City Area.
1-800 FLOWERS NPS
1-800 FLOWERS's Net Promoter Score (NPS) is a -63 with 15% Promoters, 7% Passives, and 78% Detractors. Net Promoter Score tracks whether 1-800 FLOWERS's customers would recommend using the product based on a scale of -100 to 100.
1-800 FLOWERS Overall NPS
| 15% | Promoters |
|---|---|
| 7% | Passives |
| 78% | Detractors |
1-800 FLOWERS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -64 | Mar 2024 | -64 |
Apr 2024 -64 | Apr 2024 | -64 |
May 2024 -64 | May 2024 | -64 |
Jun 2024 -62 | Jun 2024 | -62 |
Nov 2024 -61 | Nov 2024 | -61 |
Dec 2024 -63 | Dec 2024 | -63 |
Jan 2025 -64 | Jan 2025 | -64 |
Mar 2025 -63 | Mar 2025 | -63 |
May 2025 -65 | May 2025 | -65 |
Sep 2025 -63 | Sep 2025 | -63 |
Oct 2025 -63 | Oct 2025 | -63 |
Dec 2025 -63 | Dec 2025 | -63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
1-800 FLOWERS NPS by Gender
Male customers rated 1-800 FLOWERS's NPS 34 points higher than Female customers.
Male
-48
1-800 FLOWERS's NPS was rated -48 by Male customers on Comparably.
23%
Promoters
6%
Passives
71%
Detractors
Female
-82
1-800 FLOWERS's NPS was rated -82 by Female customers on Comparably.
7%
Promoters
4%
Passives
89%
Detractors
1-800 FLOWERS NPS by Ethnicity
1-800 FLOWERS's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -84 | Caucasian | -84 |
African American/Black -100 | African American/Black | -100 |
Other -82 | Other | -82 |
1-800 FLOWERS NPS by Age
1-800 FLOWERS's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
1-800 FLOWERS NPS by Usage
1-800 FLOWERS's NPS was rated the highest by customers who have used 1-800 FLOWERS's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -73 | Less than 1 Year | -73 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years -39 | 2 to 5 Years | -39 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -76 | Over 10 Years | -76 |
1-800 FLOWERS Customer Reviews
Out of the 7 1-800 FLOWERS customer reviews 1 was positive and 6 were constructive. 1-800 FLOWERS customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
1-800 FLOWERS Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of 1-800 FLOWERS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
1-800 FLOWERS Customer Loyalty Score by Gender
Male customers rated 1-800 FLOWERS's Customer Loyalty score 12% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of 1-800 FLOWERS.
Male
72%
Yes
Female
60%
Yes
1-800 FLOWERS Customer Loyalty Score by Ethnicity
1-800 FLOWERS's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of 1-800 FLOWERS.
59
out of 100
Caucasian
40
out of 100
African American/Black
73
out of 100
Other
1-800 FLOWERS Customer Loyalty Score by Age
1-800 FLOWERS's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of 1-800 FLOWERS.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 78% | 36-40 | 78% |
41-45 55% | 41-45 | 55% |
46-50 70% | 46-50 | 70% |
51-55 55% | 51-55 | 55% |
56-60 55% | 56-60 | 55% |
61-65 61% | 61-65 | 61% |
66+ 82% | 66+ | 82% |
1-800 FLOWERS Customer Loyalty Score by Usage
1-800 FLOWERS's Customer Loyalty score was rated the highest by customers who have used 1-800 FLOWERS's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
1-800 FLOWERS Customer Loyalty Score by Industry
1-800 FLOWERS's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
1-800 FLOWERS Product Quality
1.6/5
1-800 FLOWERS has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock 1-800 FLOWERS' overall Product Quality score rated by its users and customers.
1-800 FLOWERS Product Information
1-800 FLOWERS’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated 1-800 FLOWERS's product the highest.
- Website
- https://www.1800flowers.com/
- Company Size
- 1,001-5,000 Employees
Industry
Ecommerce and Marketplaces
Quick Insights into 1-800 FLOWERS Product Quality
1-800 FLOWERS's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used 1-800 FLOWERS's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked 1-800 FLOWERS' Product Quality.
Ranked 1-800 FLOWERS Product Quality the Highest
Ranked 1-800 FLOWERS Product Quality the Lowest
1-800 FLOWERS Product Quality Score by Gender
Male customers rated 1-800 FLOWERS's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of 1-800 FLOWERS.
Male
1.8/5
Female
1.5/5
1-800 FLOWERS Product Quality Score by Ethnicity
1-800 FLOWERS's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of 1-800 FLOWERS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.5 | Other | 1.5 |
1-800 FLOWERS Product Quality Score by Age
1-800 FLOWERS's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of 1-800 FLOWERS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
51-55 1.7 | 51-55 | 1.7 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
1-800 FLOWERS Product Quality Score by Usage
1-800 FLOWERS's Product Quality score was rated the highest by customers who have used 1-800 FLOWERS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
1-800 FLOWERS Product Quality Score by Industry
1-800 FLOWERS's Product Quality score was rated 1.5 stars by both Aerospace and Aviation and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
1-800 FLOWERS Pricing
1-800 FLOWERS ROI & Value For Money
1.5/5
1-800 FLOWERS has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 1-800 FLOWERS' overall ROI score rated by its users and customers.
1-800 FLOWERS Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into 1-800 FLOWERS ROI
1-800 FLOWERS's ROI score was rated highest by customers who have used 1-800 FLOWERS's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked 1-800 FLOWERS' ROI score.
Ranked 1-800 FLOWERS ROI the Highest
Ranked 1-800 FLOWERS ROI the Lowest
1-800 FLOWERS ROI Score by Gender
Male customers rated 1-800 FLOWERS's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of 1-800 FLOWERS.
Male
1.8/5
Female
1.5/5
1-800 FLOWERS ROI Score by Ethnicity
1-800 FLOWERS's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of 1-800 FLOWERS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
1-800 FLOWERS ROI Score by Age
1-800 FLOWERS's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of 1-800 FLOWERS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.2 | 36-40 | 2.2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
1-800 FLOWERS ROI Score by Usage
1-800 FLOWERS's ROI score was rated the highest by customers who have used 1-800 FLOWERS's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
1-800 FLOWERS ROI Score by Industry
1-800 FLOWERS's ROI score was rated 1.5 stars by both Aerospace and Aviation and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
1-800 FLOWERS Customer Satisfaction (CSAT)
1-800 FLOWERS Customer Satisfaction (CSAT) Score
15 / 100
1-800 FLOWERS has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
6%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into 1-800 FLOWERS Customer Satisfaction
1-800 FLOWERS's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked 1-800 FLOWERS' Customer Satisfaction.
Ranked 1-800 FLOWERS Customer Satisfaction the Highest
Ranked 1-800 FLOWERS Customer Satisfaction the Lowest
1-800 FLOWERS Customer Satisfaction Score by Gender
Male customers rated 1-800 FLOWERS's Customer Satisfaction score 7 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of 1-800 FLOWERS.
15 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 69% |
8 / 100
FemaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 79% |
1-800 FLOWERS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
1-800 FLOWERS' Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of 1-800 FLOWERS.
4 / 100
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
82%
CSAT according to African American/Black
1-800 FLOWERS' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of 1-800 FLOWERS.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
1-800 FLOWERS' Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of 1-800 FLOWERS.
11 / 100
Very Satisfied
0%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
67%
1-800 FLOWERS Customer Satisfaction Score by Age
1-800 FLOWERS's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of 1-800 FLOWERS.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
1-800 FLOWERS Customer Satisfaction Score by Usage
1-800 FLOWERS's Customer Satisfaction score was rated the highest by customers who have used 1-800 FLOWERS's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
1-800 FLOWERS Customer Service
1.5/5
1-800 FLOWERS has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 1-800 FLOWERS' overall Customer Service score rated by its users and customers.
About 1-800 FLOWERS's Customer Service
Address
Carle Place, NY
Website
https://www.1800flowers.com/
Quick Insights into 1-800 FLOWERS Customer Service
1-800 FLOWERS's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used 1-800 FLOWERS's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked 1-800 FLOWERS' Customer Service score.
Ranked 1-800 FLOWERS Customer Service the Highest
Ranked 1-800 FLOWERS Customer Service the Lowest
1-800 FLOWERS Customer Service Score by Gender
1-800 FLOWERS's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of 1-800 FLOWERS.
Male
1.5/5
Female
1.5/5
1-800 FLOWERS Customer Service Score by Ethnicity
1-800 FLOWERS's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of 1-800 FLOWERS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
1-800 FLOWERS Customer Service Score by Age
1-800 FLOWERS's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of 1-800 FLOWERS.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.7 | 36-40 | 2.7 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
1-800 FLOWERS Customer Service Score by Usage
1-800 FLOWERS's Customer Service score was rated the highest by customers who have used 1-800 FLOWERS's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
1-800 FLOWERS Customer Service Score by Industry
1-800 FLOWERS's Customer Service score was rated 1.5 stars by both Aerospace and Aviation and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
1-800 FLOWERS as an Employer
3.2/5
1-800 FLOWERS has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of 1-800 FLOWERS
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
1-800 FLOWERS scored a -63 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of 1-800 FLOWERS would recommend the brand to a friend. ENPS measures how likely 1-800 FLOWERS employees would recommend working at 1-800 FLOWERS to a friend.
Net Promoter Score
-63
NPS Score
| 15% | Promoters |
|---|---|
| 7% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 37% | Promoters |
|---|---|
| 15% | Passive |
| 48% | Detractors |
