0
NPS
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Brand Page
1 EDI Source
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About 1 EDI Source's Brand
Leading provider of EDI software and SaaS designed to help organizations transform B2B operations.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
1 EDI Source NPS
1 EDI Source's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether 1 EDI Source's customers would recommend using the product based on a scale of -100 to 100.
1 EDI Source Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
1 EDI Source NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
1 EDI Source Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of 1 EDI Source users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
1 EDI Source Product Quality
3.2/5
1 EDI Source has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock 1 EDI Source's overall Product Quality score rated by its users and customers.
1 EDI Source Product Information
1 EDI Source serves markets in the United States. 1 EDI Source supports Web devices and offers products for medium and large sized businesses.
1 EDI Source’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.1edisource.com/
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
SaaS
Languages Supported
English
1 EDI Source Pricing
1 EDI Source ROI & Value For Money
3.7/5
1 EDI Source has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock 1 EDI Source's overall ROI score rated by its users and customers.
1 EDI Source Pricing Plans
1 EDI Source has a pricing structure that accommodates medium and large businesses.
Who Uses 1 EDI Source?
Medium Businesses
Large Enterprises
1 EDI Source Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
1 EDI Source Customer Service
3.5/5
1 EDI Source has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 1 EDI Source's overall Customer Service score rated by its users and customers.
About 1 EDI Source's Customer Service
Address
31875 Solon Road Suite 2, Solon, OH 44139
Website
http://www.1edisource.com/
Phone Number
440-519-7800
Consumer vs. Employees
1 EDI Source scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of 1 EDI Source would recommend the brand to a friend. ENPS measures how likely 1 EDI Source employees would recommend working at 1 EDI Source to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
