-100
NPS
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Brand Page
1000Bulbs
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About 1000Bulbs' Brand
1000Bulbs.com offers everything from simple, household light bulbs to cutting-edge specialty lighting systems.
Brand at a Glance
53%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2/5
Customer Service
1000Bulbs NPS
1000Bulbs's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether 1000Bulbs's customers would recommend using the product based on a scale of -100 to 100.
1000Bulbs Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
1000Bulbs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Jan 2025 -100 | Jan 2025 | -100 |
Nov 2025 -100 | Nov 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
1000Bulbs Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of 1000Bulbs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
1000Bulbs Product Quality
2.1/5
1000Bulbs has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock 1000Bulbs' overall Product Quality score rated by its users and customers.
1000Bulbs Product Information
1000Bulbs’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.1000bulbs.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Hardware and Devices
1000Bulbs Pricing
1000Bulbs ROI & Value For Money
2.1/5
1000Bulbs has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock 1000Bulbs' overall ROI score rated by its users and customers.
1000Bulbs Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
1000Bulbs Customer Service
2/5
1000Bulbs has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock 1000Bulbs' overall Customer Service score rated by its users and customers.
About 1000Bulbs's Customer Service
Address
2140 Merritt Dr, Garland, TX 75041
Website
http://www.1000bulbs.com
Phone Number
9727645909
1000Bulbs as an Employer
3.0/5
1000Bulbs has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
1000Bulbs scored a -100 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of 1000Bulbs would recommend the brand to a friend. ENPS measures how likely 1000Bulbs employees would recommend working at 1000Bulbs to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
